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Administrative Assistant

1 month ago

Glastonbury, United States INTEGRIS Group Full time

Work for a company that values you

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title: Administrative Assistant

Job Description

The Administrative Assistant role is a key point of contact for Integris Group. This role is in office, client facing and requires professional interaction with members (insureds), potential insureds, brokers and agents, Integris Group employees, senior management, and Board of Directors. The incumbent must have excellent oral and written communication skills and be able to organize and track work using paper and electronic methods. This position is non-exempt and reports directly to the Vice President, Underwriting in our Glastonbury, CT home office.

Responsibilities

        Provide phone coverage for Integris Group's main phone line between the hours of 8:00-5:00. Phone coverage will be provided during the lunch hour of 12:00-1:00.

        Preparation of Insured documents which arrive via phone, fax, and email. Responsible for organizing documents in an effective and efficient manner (ex. preparing certificates of insurance, loss history requests, etc.).

        Ability to work with various departments in preparation of periodic billing/invoices for insureds and assist in managing and communicating with insureds on receipts, overdue billing invoices, and general billing information.

        Assist with general mail processing for the company.

        Customer Service and Support

        Support members and producers when issues arise in the portals by partnering with business development to resolve issue(s) (such as password and email resets, issues paying bills, and registration questions/issues).

        Gather pertinent information from the members experiencing issues to share with vendors for resolution, including: screen sharing, determining browser, confirming if an account has been established, etc.

        Report and coordinate all portal issues to the Marketing and Membership Representative that include coordinating with vendors to identify and resolve the issue(s).

        Administrative

        Collect/update insured information for members/practice managers which includes reaching out to members for demographic information.

        Assist in processing mail merges, mailings/shipments with all departments.

        Reporting/Data

        Build prospect lists for new business territories for further analysis and outreach at the direction of senior management.

        Partner with appropriate department to update and maintain submissions and inquiry log.

        Office Supply ordering for the company

        Partner with managers for ordering needs and organize pickup/delivery with vendors.

        Roles and responsibilities may change as Integris Group evolves.

Requirements, Tasks, and knowledge will include (but not limited to):

        Customer Services oriented individual.

        Phone business acumen: Ability answer questions regarding Insured's premiums, payments, general coverage inquiries, certificates of insurance, and if needed, transfer calls to appropriate department.

        Understanding of insurance policy documents.

        Ability to prepare and send policy packets regularly as well as organize and prepare envelopes for mailing.

        Ensure invoice reports and insured invoices match one another.

        Act as a backup/assistant to Executive Assistant for meeting preparation.

Qualifications and Skills

        High school degree required. Associate or bachelor's degree preferred.

        Competent at using MS Office suite of products.

        Understanding of insurance information systems (underwriting, billing, etc.) preferred.

        Connecticut agent/insurance broker/producer license a plus.

        Excellent time management skills and ability to prioritize work.

        Attention to detail and problem-solving skills.

        Strong organization skills and ability to multi-task.

        Working knowledge of office equipment such as printers and fax machines.

        Strong interpersonal, written, and verbal communication skills.

Career Advancement

If the employee proves that they excel at the assigned responsibilities, they may be assigned additional, more complex tasks. These more complex tasks can lead to new roles and advancement opportunities throughout Integris Group.

Location

        The position requires attendance in the Glastonbury, CT office, Monday-Friday.

Benefits

As leaders in the healthcare industry, we are passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:

Health and Well-being

        Medical, dental, and vision insurance

        Employee Assistance Program (EAP)

Financial Rewards

        Competitive salary

        Incentive bonus plan

        401(k) with company match

        Group life insurance

        Short and long-term disability

income protection

        Healthcare Savings Account

Education Support

        Education financial assistance

Time Off

        Universal paid time off

        Company holidays

Culture

        Charitable giving opportunities

        Team-building events

        Employee recognition

Company Information

Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most. 

Please visit our website at for more information.

Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.