Associate/Sr. Associate/Manager, Medical Affairs Omnichannel

1 month ago

Indianapolis, United States Eli Lilly Full time

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Job Description:

The Medical Omnichannel Education (MOE) Group provides an end-to-end service for the strategic planning, design, implementation, and evaluation of omnichannel, scientifically relevant, evidence-based education, and solutions, targeted at identified medical strategic priorities for Lilly-led activities. Using innovative techniques and channels,

The group delivers education, tools, and resources needed to improve patient care to targeted healthcare professionals with the goal of delivering the right content to the right HCP in the right channel with the right cadence.

This person will be responsible for working with the Global Omnichannel Education team on implementation and execution of the integrated Omnichannel Education plan, focused on the following key responsibilities:

  • Lilly-led Omnichannel Education Planning Support
  • Lilly-led Solution Design & Implementation
  • Internal Stakeholder Engagement/ Capability Building
  • Connect, Improve, and Communicate
Working closely with the MOE Team, the Manager role will support development of the Global MOE plan, ensuring that US priorities are well represented.

Partners with the team to prepare and implement MOE US focused solutions in alignment with the plan and based on principles of adult learning and customer learning preferences, using internal and external development resources and segmenting customers based on engagement, channel and capability recommendations.

Works with internal collaborators, to create lasting relationships and chip in to MOE excellence through showing the team's value and modeling standard processes for engagement.

Act as a connector of people and ideas to ensure important bi-directional information is shared both across the MOE team and across the BUs as it relates to MOE initiatives and impact with an eye on continuous improvement.

Key Responsibilities:
  • Medical Omnichannel Education Plan Support
  • MOE Plan: Active role and close collaboration with the MOE Sr. Director and team for the development and dissemination of the US MOE plan, based on an understanding of customer needs and internal TA priorities.
  • Omnichannel Technical Tools (NBA/NBE): formulate tactical plans and associated business rules to structure planned next best actions and next best engagements according to customer needs and preferences.
  • Solution Design, Management, & Implementation
  • Solution Design: Using knowledge in customer engagement including (principles of adult learning and instructional design), partner with the Sr. Director and Teams to develop specific MOE solutions for the US that are tailored based on an understanding of customer preferences, supporting content-reuse where appropriate.
  • Solution Implementation: Implement US solutions identified by the Sr. Director or team as per plan in a seamless and timely manner through appropriate involvement of internal team members as well as strong project management and coordination of available resources and involved parties, including partnering with IDS where needed.
  • Solution Oversight: Maintaining an accurate and current database on the status of all projects
  • with a log of each project's activities and usage of the CRM system and collaboration sites for shared learning. Ensure all solutions adhere to Lilly's Ethics and Compliance standards, as well as external regulatory/policy considerations.
  • Content: Support the Sr. Director and team with Veeva Vault MedComms entry and approvals (i.e., MCA approvals), management of getting solutions into appropriate channels, liaise with CoDe and/or external third parties to create content, develop and lead a tracking process for MOE solutions and channels for the aligned BU to assist with strategic planning and evaluation. Partner with other MOE team members to templatize the tracking process to scale across the BU aligned MOE teams.
  • Measurement: Deploy measurement requirements in line with the outlined measurement plan for solutions under own responsibility
  • Internal Stakeholder Engagement/ Capability Building
  • Field Medical Partnership: Coordinate all required training and planning activities, in concert with the Field Medical strategy & operations, to incorporate omnichannel strategy, activities and processes into field training plans, communications and meeting cycles; collect feedback and support trouble-shooting efforts
  • Subject Matter Authority: Act as MOE subject matter authority within the respective community and support the MOIE team in US planning, designing, and deploying local medical initiatives.
  • Capability Building: Lead, recommend, and monitor channel preference and methods of learning (format) for global education or performance improvement programs, including identifying innovative learning methods that can potentially increase learning experience and reduce cost per learner.
Connect, Improve, and Communicate
  • Connect ideas and solutions across the team to organize and implement a BU specific newsletter for MOIE developed with concise communication in a story telling format.
  • Act as the lead connector for team though organizing and developing team meetings, minutes, and follow-ups at the direction of the MOE Sr. Director.
  • Liaise with and act as the main point of contact for the MOE Capability and Ops team to provide input on strategic direction of the capability and to propose and implement process improvement initiatives.
  • Participate in continuous performance improvement (internal) programs to develop the knowledge and skills required in educational design, omnichannel customer engagement and required competencies.
  • Actively participate in competency-based education and career development opportunities
  • External focus: identify innovations, trends, and opportunities through external research initiatives.
Minimum Requirements:
  • Bachelor's Degree
  • Demonstrated Project and Portfolio management with 1 or more years' experience in delivery, implementation, and budget management.
Additional Preferences
  • Strong business problem-solving skills, aiming to decisions with appropriate sense of timeliness and accountability
  • Self-management/motivation by prioritizing projects to coordinating with the strategy of the business
  • Advanced degree in health sciences (PharmD, Ph.D., M.D.) or Master's (MBA or other) degree with at least 1 years direct experience in customer-centric solutions
  • 1+ years of experience working in one or more of Lilly's core therapeutic areas
  • Previous Medical Affairs experience
  • Demonstrated skills for or experience in online and health information technology with a
  • firm grasp of the legal and cultural issues surrounding the application of online technologies
  • and platforms
  • Experience working with internal and external experts (thought leaders) to transform market insights and understand customer needs into HCP and patient education strategy
  • Good knowledge of Integrated Health Systems and Regional Payers and the unique needs of HCPs practicing in these settings
  • Demonstrated good verbal and written communication skills with the ability to communicate to any level of the organization effectively.
  • Excellent relationship building skills and demonstrated tact when working cross-functionally
  • Demonstrated success in effective interpersonal and communication skills.
  • Demonstrated flexibility to work in teams or individually as necessary to drive projects to conclusion


Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

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