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Front Desk Manager

2 months ago

Aurora, United States O'Reilly Hospitality Management Full time
Join our team Now hiring a Front Desk Manager at the DoubleTree by Hilton Denver - Aurora

We are proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.

Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

Seeking supportive, collaborative, relationship-builders to join our team

What we offer:

*401k & Roth match – full-time and part-time team members are eligible

*Health, Dental, Vision & Life Insurance Options

*Paid Time Off, including Paid Parental Leave

*Growth Potential and Career Advancement

*Hotel/Restaurant Travel Perks & Discounts

*This is a safety sensitive position that may be subject to additional safety requirements

Essential Responsibilities:
  • Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline.
  • Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
  • Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
  • Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
  • Contributes to the profitability and guest satisfaction perception of other hotel departments.
  • Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
  • Develops short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
  • Actively participates in the hotel Sales efforts.
  • Collaborates on the creation, management and operation within property budget and expense plans.
  • Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
  • Manages Front Office operations to ensure maximization of RevPar and overall profitability.
  • Maintains procedures for cash, credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
  • Schedules team according to labor standards and forecasted occupancy.
  • Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
  • Supports team member recognition and engagement programs.
  • Manages in compliance with local, state and federal laws and regulations. Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
  • Knows and complies with all company policies and procedures pertaining to this position and its duties.
  • Takes the initiative to greet guests in a friendly and warm manner.
  • Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
  • Performs other duties and responsibilities as required or requested.
Skills & Abilities:
  • Strong leadership, management, organizational and communication skills.
  • The ability to spot and resolve problems efficiently.
  • Excellent verbal and written communication skills.
  • The ability to deliver results.
  • The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
  • The ability to multitask and prioritize.
  • Experience with relevant brand-specific PMS.
  • Have computer skills to include Microsoft Word, Microsoft Excel, etc.
  • Presenting professionally and persuasively to individuals and team members.
  • Demonstrating sound knowledge of all aspects of the hotel and services offered.
  • Use analytical skills for measuring business potential and value to the hotel.
  • Interact with all levels of customers and hotel management.
  • Being comfortable with the high level of visibility and the leadership role with the hotel and community.
  • Able to work under pressure
Education & Experience:
  • Associate or Bachelor’s degree in Hospitality Management, Management, or Business preferred. 1 year Hilton Front Desk Systems experience preferred. At least 2 years Front Desk Management experience preferred.

**Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.