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Desktop Support Analyst

1 month ago

Baton Rouge, United States Acro Full time

Desktop Support Analyst/Technical Support Analyst

Location : Baton Rouge, LA 70802 ( Onsite )

**** Locals Only****

Job Description.

The scope of the proposed services will include the following:

Provide onsite technical support including desktop imaging and deployment of end user

devices with Windows 10/11 or Apple MacOS and iOS operating systems.

Provide end user device support including hardware and software troubleshooting,

installation, and replacement of products and components.

Provide remote software and device support and problem resolution which includes

troubleshooting, installation and configuration.

Device support includes Mac and Windows desktops and laptops, network and desktop

printers, VoIP phones, Wireless Access Points, Local Area Network hardware.

Assist with Microsoft M365 Sharepoint and OneDrive content management

Assist with Microsoft M365 Office applications support

Expertise and/or relevant experience in the following areas are mandatory:

Experience installing new computer hardware, software and peripherals

Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and

Android devices

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

4+ years in onsite end user hardware and software technical support

Basic experience installing and troubleshooting local area network and wireless network

hardware components and cabling

Experience supporting and managing VoIP phones

Experience administering or supporting Microsoft Sharepoint, OneDrive and Office

products