HVAC Technical Support Specialist

1 month ago

Plantsville, United States Marcone Appliance Parts Full time

Ever dream of doing work that makes a difference? Want to join a growing company? Here it is We seek the talent of a dynamic Technical Support Specialist who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.

The Technical Support Specialist provides both pre-sale support, post-sale support, and training to customers and employees for assigned product groups. This role performs cross- functionally with other sales and support employees. Additionally, this role conducts product and employee training as needed.

Let's Unpack This - Who are we?

SYSTEM AIRE & CONTROL AIRE SUPPLY are HVAC Wholesale Distributors serving the professionals in the HVAC/R industry. We are based out of Plantsville, CT and Springfield, MA and are apart of the Munch's Supply family of brands. We have been servicing Western Mass and Connecticut for 40 plus years. We house New England's largest and most complete stock of HEIL (ICP) service parts and provide daily delivery throughout Connecticut and Western Mass.

What will you be doing?

  • Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
  • Addresses customers politely and professionally in a courteous manner, even in situations that may become difficult or tense.
  • Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor.
  • Works with assigned manager to prepare for and conduct employee training and new product training as needed.
  • Works with assigned manager in developing course agendas, curriculum, and comprehensive training testing as needed.
  • Provides day-to-day technical support of dealers via phone and / or onsite assistance as required for assigned product groups.
  • As directed, communicates service bulletins and alerts to dealers on a timely basis.
  • Provides dealer and consumer problem resolution.
  • Conducts field job site visits.
  • Provides sales support where technical assistance or expertise is required.
  • Travels as needed.
What do you bring to the table?

Preferred Job Requirements
  • 5 or more years' experience with HVAC and related functions.
  • 2-year HVAC degree or certificate
Minimum Job Requirements
  • High School diploma or its GED equivalent
  • 2 or more years' experience with HVAC and related functions.
  • Demonstrated knowledge of MS Office suite applications
  • Aptitude for mathematical operations and numerical analysis.
So, what do we offer you? A great life
  • Health care (medical, dental, vision, prescription) available the first day of hire
  • 401k with company contribution
  • Life insurance plus short-term and long-term disability
  • HSA/FSA options
  • Paid vacations, holidays, and personal time
  • Employee Assistance Program
  • Employee discounts
  • And much more
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company's background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
  • #LI-LC1

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