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IT Support Specialist
1 month ago
Description: Our client is looking for an IT Support Specialist to assist with day to day responsibilities like routing tickets to correct division/teams and solving simple tickets. That can include password resets in Active Directory and other systems, printer issues, someone not being able to get on the VPN, etc. They need someone that is good at asking probing questions and capturing all intel needed so that is shared with next level escalated to so speeds up resolution process. Job Duties: Perform troubleshooting for more advanced technical issues for a variety of systems, hardware, and software Determine the optimal solutions for customers and ensure the issue is completely resolved Act as the first escalation point as needed for incidents and requests Identify and suggest possible improvements on procedures Write/update knowledge base articles as necessary to ensure processes are well documented and other technicians or end-users have access to information to resolve issues Skills: Troubleshooting, Active directory, Azure, Technical support, Intune, Asset Management, MDM, Customer service, Windows 10 Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
