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Technical Support Analyst

3 months ago

Frederick, United States Visionaire Partners Full time

Technical Support Analyst

This is an exciting opportunity for a sharp Technical Support Analyst / Help Desk Analyst to join a dynamic organization where you can make an impact.

RESPONSIBILITIES:

Approximately 60% is in-person support, and 40% is phone support

Triage Level II and Level III Incident and Service Request tickets

Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network

Resolve Level l Incident and Service Request tickets

This is a six-month contract-to-hire position. You will mainly support our locations in the Fredrick and Greeley areas. However, you could help our other sites as needed. Sometimes, there is project work where you may have to travel to another state to assist with the project. You must be able to work flexible hours as needed, be on call, or work some weekends.

Visionaire Partners offers contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS:

3+ years of technical support experience

Windows support

MS Office support

Active Directory

Network support and troubleshooting

Able to image/configure an out-of-the-box PC

Software and hardware support

Strong deskside support experience

Ability to work flexible hours as needed and be on call or work some weekends

Must have a valid driver's license and a clean driving record

Must own a reliable vehicle

Must be able to transport IT equipment between offices

You must be able to use your cell phone for work calls and texts

Ability to pass a complete background check and drug test (excluding marijuana)