Computer Systems Analyst Position

2 weeks ago

Frederick, Maryland, United States PD Inc Full time
Job Title: Computer Systems Analyst

PD Inc is seeking a skilled and experienced Computer Systems Analyst to provide exceptional customer support and IT assistance as part of our contract supporting the United States Army Medical Research Acquisition Activity (USAMRAA) and the Defense Health Agency Contracting Activity (DHACA).

Key Responsibilities:
  • Customer and Technical Support:
    • Provide day-to-day technical support to users, addressing and resolving IT issues promptly both deskside and remotely.
    • Assist in installing, maintaining, and repairing hardware and software components of the organization's computers.
    • Support network compliance and ensure systems are functioning according to guidelines.
    • Perform physical network touch labor services such as replacing Ethernet cables, connecting/replacing patch cables, and identifying physical switch ports.
  • System Management:
    • Manage and administer Microsoft Group Policy, ensuring effective policy implementation and compliance.
    • Analyze technical and operational problems, identify computer requirements, and propose appropriate IT solutions.
    • Design, implement, and evaluate computer-based systems, processes, components, and programs.
  • Documentation and Reporting:
    • Develop, update, and maintain comprehensive documentation, including systems configuration, standard business processes, user guides, manuals, SOPs, and other IT-related documentation.
    • Ensure all systems and configurations conform to applicable Cybersecurity and Information Assurance (IA) requirements, as defined by the Information Assurance Manager (IAM), to obtain and maintain Authority to Operate (ATO).
  • Optimization and Consulting:
    • Optimize the delivery of IM/IT support services and improve organizational business processes via the utilization of DHA Enterprise Services such as the Global Service Center (GSC), Microsoft Power Platform, SharePoint, etc.
    • Provide consulting-based services focused on leveraging DHA Enterprise Services to streamline IM/IT support.
    • Support automation of business processes through the use of the Microsoft 365 Power Platform including, but not limited to, Power Apps, Power Automate, Power BI, SharePoint Online, and Teams.
  • IA and Cybersecurity Support:
    • Support the IAM by conforming to DHA Security Requirements, including periodic access reviews, vulnerability scans, vulnerability mitigation, maintaining Group Policy, and maintaining Active Directory.
    • Provide comprehensive support for IA requirements such as patching, executing queries/reports on organization systems/computers, providing information for Plan of Action and Milestones (POA&M), establishing and maintaining IA service accounts, and configuration of devices to support security scans.
  • Helpdesk and VTC Support:
    • Function as a Tier III helpdesk support element, providing both technical and functional support to organization personnel, including troubleshooting and resolving issues affecting staff.
    • Provide comprehensive Video Teleconferencing (VTC) systems support including the configuration and maintenance of equipment, scheduling VTC/conference bridge reservations, and facilitation of VTC meetings.

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