See more Collapse

Help Desk Technician

1 month ago

Grand Rapids, United States CU*Answers Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY

The Client Support and Operations Specialist provides first tier computer and network technical support for CU*Answers, cuasterisk.com partners, their combined clients, and CU*Answer Network Services clients.


ESSENTIAL JOB FUNCTIONS

  1. First point of contact to assist with all aspects of computer/network hardware and communications support.
  2. Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.
  3. Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.
  4. Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.
  5. Provide support for Microsoft Windows Server and Desktop operating systems.
  6. Assist on network implementation projects such as domain migrations and firewall installs.
  7. Perform daily and weekly administrative and maintenance tasks on client hardware.
  8. Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives.
JOB QUALIFICATIONS
  1. High School graduate or equivalent is required.
  2. Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
  3. Strong desktop support skills, including Windows 7 and Windows 10.
  4. Ability to travel to client sites to provide support, including overnight and weekend stays.
  5. Ability to use discretion when dealing with sensitive or confidential data.
  6. Ability to perform technical support duties for CU*BASE hardware and software support.
  7. Ability to create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution.

CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.

Requirements:


We have other current jobs related to this field that you can find below

  • Help Desk Technician

    2 weeks ago

    Grand Rapids, Michigan, United States UFP Technologies Full time

    About UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's...

  • Help Desk Technician

    4 weeks ago

    Grand Rapids, United States UFP Technologies Full time

    About UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's...

  • Help Desk Technician

    1 month ago

    Grand Rapids, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers...

  • Help Desk Support Technician

    4 weeks ago

    Grand Rapids, United States Kforce Full time

    RESPONSIBILITIES: A Kforce client located in Grand Rapids, MI is looking to add Help Desk Support Technician to their team to support growth! This is an exciting opportunity to join a growing team and have exposure to a wide variety of technical scenarios. Summary:The Help Desk Support Technician will be responsible for supporting the IT service desk by...

  • Help Desk Support Technician

    4 weeks ago

    Grand Rapids, United States Kforce Inc. Full time

    RESPONSIBILITIES:A Kforce client located in Grand Rapids, MI is looking to add Help Desk Support Technician to their team to support growth! This is an exciting opportunity to join a growing team and have exposure to a wide variety of technical scenarios. Summary:The Help Desk Support Technician will be responsible for supporting the IT service desk by...

  • Help Desk Support Technician

    2 weeks ago

    Grand Rapids, Michigan, United States Kforce Inc. Full time

    RESPONSIBILITIES:A Kforce client located in Grand Rapids, MI is looking to add Help Desk Support Technician to their team to support growth This is an exciting opportunity to join a growing team and have exposure to a wide variety of technical scenarios. Summary:The Help Desk Support Technician will be responsible for supporting the IT service desk by...

  • IT Help Desk Coordinator

    1 month ago

    Grand Rapids, United States DISHER Full time

    Construction Estimator - Ada, Michigan DISHER is currently partnering with a local leader in the A&E space in search of an IT Help Desk Coordinator/Technician. The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-users within Kingscott. This position involves diagnosing and resolving technical...

  • Help Desk Support Technician

    1 month ago

    Grand Rapids, United States Alliance Beverage Distributing Full time

    Job DescriptionJob DescriptionPosition Summary: The Help Desk Support Technician plays a critical role within our IT team, offering immediate and effective IT support across the company. The role requires a broad understanding of organizational needs and a strong commitment to minimize downtime and facilitate optimal use of IT resources. The key tasks...

  • Help Desk Support Technician

    1 month ago

    Grand Rapids, United States Alliance Beverage Distributing LLC Full time

    Position Summary: The Help Desk Support Technician plays a critical role within our IT team, offering immediate and effective IT support across the company. The role requires a broad understanding of organizational needs and a strong commitment to minimize downtime and facilitate optimal use of IT resources. The key tasks include PC and mobile device...

  • IT Help Desk Tech

    4 weeks ago

    Grand Rapids, United States Amway Grand Plaza Hotel Full time

    From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC...

  • Help Desk Specialist

    4 weeks ago

    Grand Rapids, United States Robert Half Full time

    Key ResponsibilitiesField incoming help requests from end users via both telephone and e-mail in a courteous manner.Escalate problems (when required) to the appropriately experienced senior technology staff.Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions...

  • Information Technology Tier 1 Help Desk Specialist

    3 weeks ago

    Grand Rapids, United States Pridgeon & Clay Full time

    Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate...

  • Information Technology Tier 1 Help Desk Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Pridgeon & Clay Full time

    Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate...

  • Information Technology Tier 1 Help Desk Specialist

    1 month ago

    Grand Rapids, United States Pridgeon & Clay Full time

    Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate...

  • Information Technology Tier I Help Desk Specialist

    1 month ago

    Grand Rapids, United States Pridgeon & Clay Inc Full time

    Job DescriptionJob DescriptionAre you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to...

  • Service Desk Technician

    4 weeks ago

    Grand Rapids, United States Acrisure Full time

    Job Title: Service Desk Technician, Part Time (20 hours per week) - Department: Information Technology - Location: Onsite (Grand Rapids, MI) - About Acrisure - Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect...

  • Help Desk Representative

    1 week ago

    Grand Rapids, United States Cherry Health Full time

    Responsible for providing front-line technical support and resolution to all Cherry Health employees. This includes the initial support of software, hardware, and network trouble shooting and problem resolution and/or escalation. This is a full-time, benefit-eligible position working fully remote, must reside in the State of Michigan. **Welcome to Cherry...

  • Help Desk Representative I

    4 weeks ago

    Grand Rapids, United States Cherry Health Full time

    Responsible for providing front-line technical support and resolution to all Cherry Health business clients. This includes the initial support of software, hardware, and network trouble shooting and problem resolution and/or escalation. This is a full-time, benefit-eligible position. **Welcome to Cherry Health - video about Cherry Health** **Who we...

  • Senior Help Desk Technician

    1 month ago

    Cedar Rapids, United States Bio Springer North America Corporation Full time

    ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Help Desk & Technical Support Physically provide IT on-site support to Lesaffre IT-supported locations with the occasional trip to our remote locations as required Field incoming service requests from end users, respond and resolve requests submitted through the Help Desk...

  • Service Desk Technician

    4 weeks ago

    Grand Rapids, United States Acrisure LLC Full time

    Job Title: Service Desk Technician, Part Time (20 hours per week) Department: Information Technology Location: Onsite (Grand Rapids, MI) About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to...