Product Support Analyst

7 days ago

Austin, United States Banyan Water Full time

About the Product Support Analyst Role:

Banyan Water is on a mission to use technology to help businesses save water. We're a small company that's found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory

As a product support analyst, you will work alongside both our customer support team and our product team to make sure we're delivering the best possible experience to our customers. This is a hybrid role requiring half of your time in the support queue, working directly with customers and analyzing their onsite water data. The other half of your time will be spent working with the product team to perform business analysis and ensure that those customers are properly represented. We are looking for someone who believes in the importance of quality support and wants to join us in delivering it.

We're building our technology team to help imagine and build new features and product offerings for our industry leading water management platform, Banyan Water Central.

We like small teams, fast iteration, and communicating with our users as often as possible. We value urgency in making decisions, a sense of playfulness, and a spirit of purpose in our mission to save water.

Our systems comprise a network that is critical to monitoring and controlling millions of gallons of water a day. With so much control over a physical resource, a strong sense of responsibility for your work is needed to succeed.

Our Ideal Candidate would Have The Following Skills And Experience:

  • 3-5+ years of experience in business, technical, and data analysis
  • Proficiency with data analysis in Microsoft Excel or similar technologies
  • Interpersonal skills to educate our customers about how our technology works, including the ability to create meaningful slides for customer presentations
  • Real world experience in technical support and/or a proven track record in solving technical problems
  • An established track record in programmatic rollouts of new technology

Secondary Preferred Skills and Background:

  • Familiarity in remotely troubleshooting hardware issues
  • Ability to work with cross-functional teams
  • An interest in sustainability as it relates to natural resources, specifically water conservation
  • A technology focused bachelor's degree, but we're interested in candidates with diverse backgrounds and experiences
  • Experience in water-focused industries like irrigation, energy production, water utility management, solar, or agriculture is a plus
  • Proficiency with data analysis in a programming language like Python or R

Benefits:

  • Competitive health, dental, and vision plans
  • Competitive compensation package for the Austin area
  • 401K
  • Input to product direction in a small team-oriented around results
  • Meaningful mission to save water at a large scale
  • Work with other accomplished and talented technologists to improve our world

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