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Industrial Account Manager

2 months ago

Riverdale, United States Sun Coast Resources Full time


JOB TITLE: Industrial Account Manager

LOCATION: Riverdale, Georgia

POSITION REPORTS TO: Director of Industrial Products and Services or Regional Sales Director

SCHEDULE: TBN

COMPENSATION: Commensurate with skills and experience

Job Objective: To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive differential growth among Industrial accounts, while optimizing profitability. To reinforce sales management practices to enhance all levels of sales and profit within the branch and industrial channel.

RESPONSIBILITIES

* Meet or exceed sales and profit goals established in consultation with branch management

* Work closely with Reliability Service team to optimize the share of wallet opportunities within the current and future customer base

* Define and cultivate the value proposition for each assigned account and create account plans to maximize our product and service offerings

* Develop and actively manage a healthy pipeline that is aligned to the budgeted growth goals

* Execute the strategic roadmap to provide a superior customer experience for Industrial Accounts

* Develop highly professional sales relationships with assigned Industrial Accounts

* Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network

* Work collectively with Product Line Management and vendor partners to maximize profitability and products offered to the market

* Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial Accounts

* Present new products and services to customers

* Ensure follow up with customers on orders and inquiries

* Maintain and update customer pricing

* Ensure customer satisfaction

* Promote company capabilities to customers

* Promote Marketing promotions and programs to customers

* Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)

* Address and resolve customer complaints in a timely basis

* Work with a dedicated team to expand geographic presence and support Strategic Selling Platform

* Coordinate order activity with customer service

* Works with Centralized Credit Manager, for credit approvals on new accounts

* Attend necessary regional, corporate, and industry meetings

* Professionally represent the company at all times ensuring quality customer service

* Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures

* Support corporate programs, goals, and initiatives of the company

* Maintain communication with management with regards to pricing issues in the marketplace

* Maintain communication with management by developing a weekly itinerary and use of MAP reports

* Ensure customer account information is accurate in the system

* Provide support and feedback to Warehouse Management on shipping issues

* Provide support and feedback to Credit Department as it relates to customer accounts

* Maintain a clean and organized company car

* Professionally represent the company at all times ensuring quality

* customer service

* Involved in training other associates and acting as a mentor

* Assist in the development of Annual Strategic Planner to include the sales budget for customer list

* Monitor sales trends and product performance results

* Coach inside sales associates on account planning to grow accounts and serve the customer more effectively

* Continually enhance sales skills to promote a professional image

* Other related tasks as assigned by manager

REQUIREMENTS

* Willingness to work on site (Must live within 60 miles)

* Bachelor's degree in Business Administration or related field or related & relevant work experience

* Minimum of 10-years experience in a sales position

* Must be able to travel 50-70%

* Proven ability to translate business needs into growth

* Above-average verbal/written communication skills

* Effective training and negotiating abilities and the ability to deal constructively with conflicts

* Must have a high degree of patience with the ability to recognize potential problems thru branches and how these relate to customers

* Experience using DM 2

* Experience with Microsoft Office, Excel, Outlook and Word programs

* Customer service skills

* Capable of analyzing issues and developing solutions

* Ability to be creative and innovative

* Judgment and decision-making ability

* Leadership skills

* Listening skills

* Organization and time management skills

* Product knowledge

* Vendor knowledge

* Understand how to interpret marking reports analysis, channel products, and customers

PREFERRED

* 5-10 years + of Industry Experience

Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.