IT Support Engineer

1 month ago

Atlanta, United States Milstaf Full time

The Opportunity 

We are seeking a highly skilled and experienced IT Systems Engineer to join our dynamic team. As an IT Systems Engineer, you will play a crucial role in designing, implementing, and maintaining our organization's IT infrastructure. You will work closely with cross-functional teams to ensure the reliability, security, and scalability of our systems while also providing technical support and troubleshooting assistance. This role will serve as a mentor to the rest of the IT Support team and ensure that day-to-day operations run smoothly and are consistently reevaluated.

The Responsibilities

  • Design, implement, and maintain the organization's IT infrastructure, including servers, networks, storage, and virtualization environments. 
  • Develop and implement system configurations, standards, and procedures to ensure optimal performance, security, and compliance. 
  • Monitor system performance and proactively identify and resolve issues to minimize downtime and ensure uninterrupted operations. 
  • Collaborate with other IT teams to integrate new technologies and solutions into existing systems and infrastructure. 
  • Provide technical support and guidance to end-users, troubleshooting hardware and software issues and resolving them in a timely manner. 
  • Manage system backups, disaster recovery planning, and security measures to protect data integrity and confidentiality. 
  • Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve our IT infrastructure and systems. 
  • Serve as the IT Support technical liaison between cross functional partner teams and departments by fleshing out requests, gaining insight into their pain points, and delivering quality solutions. 
  • Assist Sr. Manager, Technology Experience in preparing Ticket Status reports to review during weekly IT Support Team standups. 
The Skillset

  • Bachelor's degree in Computer Science, Information Technology, or related field. 
  • Proven experience as an IT Systems Engineer or similar role, with a minimum of [5] years in IT infrastructure design, implementation, and maintenance. 
  • Experience providing world class technical support to internal customers by isolating, diagnosing, reproducing and solving technical issues. 
  • Solid understanding of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs). 
  • Proficiency in server administration and virtualization platforms (e.g., VMware, Hyper-V, KVM). 
  • Experience with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud). 
  • Strong knowledge of MacOS, Windows, and Linux operating systems, as well as scripting languages (e.g., PowerShell, Bash). 
  • Extensive experience managing Mobile Device Management systems (Kandji, Jamf, etc)
  • Previous experience owning a Full Lifecycle Asset Management program. 
  • Familiarity with ITIL framework and IT service management principles. 
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues. 
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment and interact with stakeholders at all levels. 
  • Proficiency in working cross-functionally with other teams i.e. Engineering, SRE, GRC to drive issue resolution and address complex projects to meet organization's goals. 
  • Ability to work strategically in a fast-paced, hyper-growth environment, under tight deadlines. 
Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

The First 30 Days

  • Learn all current IT team procedures, document findings and begin making suggestions for improvements. 
  • Get to know and understand the Technology Experience
  • Become familiar with IT Systems Engineering and IT Support Procedures
The First 60 Days

  • Implement recommended improvements and optimizations identified during the assessment phase, focusing on enhancing performance, security and scalability. 
  • Participate in ongoing IT projects by contributing your expertise to their success. 
  • Share your findings, insights and recommendations with the team through documentation, presentations or training sessions. 
  • Update and maintain documentation of system configurations, standards and procedures. 
90 Days & Beyond

  • Continuously monitor the performance of IT systems and infrastructure, identifying opportunities for further optimization. 
  • Build strong relationships with key stakeholders to understand their evolving needs and proactively communicate any changes with these stakeholders to gather feedback and input. 
  • Collaborate with leadership to develop long-term strategic plans and roadmaps for IT systems and infrastructure, aligning them with the organizations’ goals and objectives. 
The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

  • Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring, what you are looking for in your next role, and who we are. 
  • The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means . This is your chance to really nerd out with someone in your field. 
  • The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 
  • The Executive Review: A chance to meet an executive in your function and view us from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 
The Perks 

Salary & Equity: In this role, you’ll receive a starting salary of $95k - $115k as well as stock options

Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off

Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility.

Mental Health: All employees receive an annual subscription to Headspace.

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

WFH Stipend: $150 per month to cover the costs of working from home.

Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

Pet Insurance:We’ve partnered withPumpkinto provide insurance for our employee’s fur babies.

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