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Patient Access Representative
3 months ago
Pay Range: $17-18.50/hour
Schedule: Monday-Friday 8am-5pm
SUMMARY OF JOB DUTIES:
We are looking for Patient Access Representatives that truly has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls to join our team. This role requires a high level of comfort with Electronic Medical Records and Athena EMR experience will be helpful but is not required. Additionally, a consistent work history with the desire to build a long-term career is mandatory.
ESSENTIAL JOB FUNCTIONS:
- Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
- Responsible for collecting existing and new patient insurance information for insurance verification purpose
- Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data
- Take or respond to telephone calls promptly to establish or confirm appointments
- Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot
- Provide support to other members of the department as needed.
- Demonstrate compassion and understanding for the patient and caring parties.
- Display patience in understanding and satisfying patient's request.
- Maintain an adequate level of productivity as defined with the Call Center Supervisor.
- Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices.
- Accurately registering new patients to include all demographics and insurance information.
- Written communication in the EMR with individual providers and staff relative to patient calls.
- Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients.
- Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions).
- Following all privacy guidelines as set forth in HIPAA.
- Ongoing personal/professional development through training.
- Commitment to putting our patients first-always.
MINIMUM REQUIREMENTS
- Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
- Must demonstrate consistent professional conduct and meticulous attention to detail.
- Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
- Critical thinking skills and a positive attitude essential.
- Familiarity with EMR system preferred but not required
WORKING ENVIRONMENT
The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by the Patient Access Representative. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Patient Access Representative may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.
