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Service Desk Analyst

1 month ago


Orlando, United States Insight Global Full time

A client of Insight Global is currently hiring for a Service Desk Analyst in Orlando, FL

This position will be in support of a large healthcare environment. This person will be responsible in assisting internal end users in Tier 1 support,

Location: Orlando, FL

Type: Hybrid (2 Days onsite)

Schedule - Monday through Friday 12:30pm - 9:00pm

Must Have's:

  • 2+ years' experience in hands on IT environment
  • Looking for an energetic, self-starting service desk analyst with technical ability and strong communication skills, both written and verbal
  • Previous experience working with IT -- professionally or personally.
  • Be customer service oriented -- will be working with internal employees.
  • Soft skills and personality are extremely important: Intrinsically motivated, outcome oriented, ownership attitude, ability to think outside of the box/multitask

Nice to Have Skills and Experience

- Experience working on a Windows Operations System, in a client/server network environment with some remote/VPN users

- Knowledgeable of Microsoft Office products including Outlook mail

- Cherwell or Service Now experience for ticketing systems (Not required)

Job Description *

- This individual will be working for one of Central Florida's largest Hospital Entities. They will be supporting the internal users on the clinical and corporate side to field technical service requests. This candidate will provide technical assistance in setup, installation and configuration of desktop hardware and software.