Service Desk Analyst

2 weeks ago


Orlando, United States Mastech Digital Full time

SERVICE DESK ANALYST


The IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The specialist will provide first-level support for networking, cloud services, applications, and general IT troubleshooting as needed.


Key Responsibilities:


System Installation & Maintenance:

  • Set up and install new personal computer systems for end-users.
  • Regularly review, monitor, and perform necessary upgrades to maintain optimal performance of personal computers.

Software Management:

  • Install and maintain software applications across the organization.
  • Provide training to users on software functionality and best practices.

Hardware & Peripheral Support:

  • Troubleshoot and manage printers, copiers, fax machines, and other IT equipment.
  • Provide support for telephone systems, ensuring smooth operation and resolving any issues.

User Support:

  • Assist new employees with initial setup and orientation on IT hardware and software.
  • Resolve issues submitted through help desk tickets, ensuring timely and efficient problem resolution.

Asset Management:

  • Maintain an up-to-date inventory of company IT assets, including both hardware and software.

General IT Support:

  • Address and resolve basic networking issues, cloud service problems, and application troubleshooting.
  • Perform additional duties as assigned to support IT operations.


Qualifications:

Education & Experience:

  • Associate’s degree in Information Technology or a related field, with a minimum of 2 years of relevant IT experience; or an equivalent combination of education and experience.


Technical Skills:

  • Comprehensive knowledge of PC hardware and software configurations.
  • Proficiency in Microsoft Windows, networking, anti-virus software, email platforms, and Microsoft Office Suite.
  • Strong ability to configure and troubleshoot printers and other peripherals in a networked environment.


This role requires a proactive individual with strong technical expertise and a commitment to providing excellent customer service. The IT Service Desk Specialist will play a critical role in ensuring the smooth operation of the organization's IT systems and supporting the technological needs of its users.

Thank You


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