Medical Office Specialist

7 days ago

Jacksonville, United States Borland Groover Full time
POSITION TITLE: MEDICAL OFFICE SPECIALIST

Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion) and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team

POSITION SUMMARY

The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the clinic. The MOS will be responsible for providing non-clinical administrative support to the practice, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, reviewing patient registration, entering patient information into the practice's designated electronic health record or practice management system, and requesting and collecting copays/outstanding balances at the time of check-in/check-out. To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be helpful and a comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty practice

ESSENTIAL JOB FUNCTIONS

  • Greet patients and all other visitors to the clinic and answer any questions they may have.
  • Perform patient intake by verifying intake completion, verifying and scanning medical insurance cards, scanning patient ID, verifying and updating primary care, referring physician, and pharmacy.
  • Verify patient benefits in Phreesia.
  • Answer phone calls, direct calls to appropriate party/department, return calls, and respond to electronic health record tasks.
  • Obtain required co-pays/deductibles from patients.
  • Schedule appointments, tests, and other procedures with any clinic provider, regardless of location.
  • Generate and print patient plans.
  • Refer all patients' financial requests to the financial counselor or the business office.
  • Distribute all incoming faxes and mail.
  • Scan PAQ documents
  • Call patients to reschedule appointments due to provider schedule changes.
  • Call no-show appointments to attempt to reschedule.
  • Possible travel to other office locations for coverage needs.
  • This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
  • Must follow the organization's Code of Conduct.
  • Must participate in the Compliance Program Initiatives and reporting and Compliance Issues.
  • Other duties assigned
ADDITIONAL RESPONSIBILITIES
  • Supports other members of the clinical team when patient bottlenecks occur, may be asked to assist in bringing patients back to triage, and assure optimal patient flow.
  • Ensure the waiting room and workstations are clean and orderly.
  • Count and log petty cash.
  • Keeps current on the clinic's various insurance plans.
  • Ensure the message is sent to the appropriate clinical staff (EHR 4-point check)
  • Print and copy all physician dictations.
  • Print any pertinent information as necessary.
  • Notify patients if their physician is expected to be late to the office or running behind in the clinic.
COMPETENCIES
  • Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
  • Problem Solving - The ability to come up with an effective solution to an issue by thinking quickly and coming up with the most reasonable solution.
  • Customer Service Oriented - Able to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
  • Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently.
  • Collaboration- Exhibiting interpersonal skills, working with others, building trust and communication to complete goals and projects on time to achieve the organization's shared objectives.
GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Strong customer service skills with both patients and other departments within the practice.
  • Must be able to function in a fast-paced and possibly stressful environment.
  • Accurate Data Entry skills.
  • Ability to operate a computer, copier, fax, and scanner.
  • Microsoft Office, EMR, and other medical software experience preferred.
  • Ability to work independently, in a team environment, and multi-task.
  • Maintain a professional and upbeat attitude.
  • Ability to accurately handle cash.
  • Maintain Proper phone etiquette.
  • Ability to communicate in English.
EDUCATION AND EXPERIENCE
  • High School diploma/Equivalency required.
  • Customer service experience is required.
  • At least one (1) year of experience in a medical office (preferred).
  • Previous GI experience preferred.
PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands
  • Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
  • Moderate lifting (15-20 lbs.): essential
  • Walking: Must be able to access and navigate each department at the organization's facilities: essential
  • Pushing/Pulling: marginal
  • Standing: essential
  • Repetitive motion: marginal
  • Reaching: marginal
  • Bending: marginal
Emotional Demands
  • Fast pace: essential
  • Multiple Stimuli: essential
  • Intense customer interaction: essential
  • Frequent change: essential
Mental/Sensory Demands
  • Memory: essential
  • Reasoning: essential
  • Hearing: essential
  • Reading: essential
  • Analyzing: essential
  • Logic: essential
  • Verbal communication: essential
  • Written communication: essential
BENEFITS (FULL-TIME EMPLOYEES)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Retirement Plan
  • Life Insurance
  • Short- and Long-term disability
  • Profit Sharing
  • Supplemental Insurance
  • Education and Tuition Reimbursement funding
  • Initial Uniform Allowance
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • Volunteer Time Off (VTO)
  • Paid Holidays

IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

  • Medical Office Support Specialist

    2 weeks ago

    Jacksonville, Florida, United States UF Health Full time

    About the JobThis Medical Office Support Specialist role is a fantastic opportunity to work in a fast-paced healthcare environment. As a key member of our team, you will provide critical support to our clinical staff and patients.Key Responsibilities:Prepare and maintain medical records through established guidelinesPerform cashiering functions as it relates...

  • Administrative Support Specialist

    8 hours ago

    Jacksonville, Florida, United States FYZICAL Therapy and Balance Centers Full time

    Join Our Team:FYZICAL Therapy and Balance Centers is a dynamic and forward-thinking company that's passionate about delivering exceptional patient care. We're seeking an Administrative Support Specialist to join our medical office team in Jacksonville, FL. As an Administrative Support Specialist, you will provide administrative support, manage communication...

  • Medical Front Office Receptionist

    2 weeks ago

    Jacksonville, United States All Medical Allied Full time

    Job DescriptionJob DescriptionPlease review job description. If you are interested, please email your resume and HS diploma to Bibi.Ishak@allmedical.comPosition Title: front office specialist Worksite Location (Address, City, State): Beach Blvd, Jacksonville, FL 32204Position Schedule: M-F 8.30am-5pm Position Duration:Pay Rate Range: $18 to $19Job...

  • Medical Office Coordinator

    1 day ago

    Jacksonville, Florida, United States Cancer Specialists of North Florida Full time

    At Cancer Specialists of North Florida, we are seeking an experienced Front Desk Representative to join our Riverside office. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our visitors.Key Responsibilities:Greets patients and visitors in a prompt, courteous, and...

  • Medical Office Coordinator

    7 hours ago

    Jacksonville, Florida, United States North Florida Surgeons Full time

    Job SummaryThe Medical Front Desk Specialist is a critical role in the North Florida Surgeons team, responsible for delivering exceptional patient experience and ensuring smooth front desk operations. This position requires a detail-oriented individual with strong communication skills to manage patient interactions, schedule appointments, and maintain...

  • Medical Billing Specialist

    4 weeks ago

    Jacksonville, Florida, United States Cancer Specialists of North Florida Full time

    Job OverviewCancer Specialists of North Florida seeks an experienced Medical Billing Specialist to join our Central Business Office team. This is a full-time, Monday-to-Friday position.   Key Responsibilities:• Perform daily billing for all locations and providers.• Research and resolve clearing house and payer rejected claims in the PM system.•...

  • Travel Medical Imaging Specialist

    8 hours ago

    Jacksonville, Florida, United States OneStaff Medical Full time

    Medical Imaging Specialist Job OpeningWe are seeking an experienced Medical Imaging Specialist to join our team in Jacksonville, Florida. As a vital member of the healthcare team, you will assist doctors during diagnostic imaging procedures, maintain equipment, and ensure patient safety.Job Requirements:Estimated Salary: $1800-$2200 per week (based on 40...

  • Pride in Cleanliness Specialist

    5 days ago

    Jacksonville, Texas, United States Office Pride of Tyler Full time

    Pride in Cleanliness Specialist - Office Pride of TylerWe are seeking a skilled and diligent individual to join our cleaning team as a Pride in Cleanliness Specialist. In this role, you will be responsible for maintaining a high level of cleanliness and organization in our facilities.Key Responsibilities:Perform assigned tasks on a timely and consistent...

  • Medical Therapist Specialist

    2 days ago

    Jacksonville, Florida, United States American Medical Staffing Full time

    We are seeking a highly skilled Medical Therapist Specialist to join our team in Jacksonville, Florida.About the JobThis is a 13-week contract with a guaranteed 36 hours per week, offering a competitive salary of $84-$105 per hour based on experience. Our ideal candidate will have a strong background in occupational therapy and excellent communication...

  • Travel Nurse Medication Specialist

    2 weeks ago

    Jacksonville, North Carolina, United States Magnet Medical Full time

    Magnet Medical is seeking a skilled Medication Administration Specialist to join their team in Jacksonville, North Carolina. This 13-week travel nursing opportunity offers a competitive salary and comprehensive benefits package.Job OverviewThis role requires a highly motivated and organized individual with expertise in medication administration and...

  • Medical Administrative Specialist

    2 weeks ago

    Jacksonville, Florida, United States Mental Health Resource Center Inc Full time

    Job Description:We are seeking a Medical Administrative Specialist to join our team at Mental Health Resource Center Inc. The successful candidate will provide administrative support to our healthcare professionals and ensure the smooth operation of our medical office.Responsibilities:Manage patient scheduling and record-keeping with precision and attention...

  • Medical Imaging Specialist

    2 weeks ago

    Jacksonville, Florida, United States FLJAC St Vincents Medical Ctr-52009 Full time

    About the Role:We are seeking a highly skilled Medical Imaging Specialist to join our team at FLJAC St Vincents Medical Ctr-52009. This is a unique opportunity for a dedicated individual to work in a fast-paced medical environment.Job Summary:The Medical Imaging Specialist will be responsible for performing diagnostic imaging procedures, including X-rays, CT...

  • Office Specialist I, Behavioral Health, Baptist

    1 week ago

    Jacksonville, United States Baptist Health System Full time

    For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of m Behavioral Health, Specialist, Behavioral, Health, Healthcare, Office

  • Medical Billing Specialist for DME

    2 days ago

    Jacksonville, Florida, United States JC HOME MEDICAL Full time

    Job Opportunity at JC HOME MEDICALWe are seeking a highly skilled Medical Billing Specialist to join our team in processing claims for durable medical equipment. As a key member of our revenue cycle team, you will be responsible for handling all aspects of Medicare billing and compliance for DME.Responsibilities:Billing and Compliance: Ensure accurate and...

  • Medical Office Coordinator

    8 hours ago

    Jacksonville, Florida, United States Destiny Management Services Full time

    Job Summary:The Medical Office Clerks will support the local Medical Treatment Facility. As a key member of the team, you will utilize military records systems to assist the department and base in its mission. This role requires a Federal Security Clearance NACLC.Responsibilities:Greet patients/visitors at a front desk, information center or office...

  • Medical Office Support Specialist

    5 days ago

    Jacksonville, Florida, United States JACKSONVILLE PRIMARY CARE PA Full time

    Job OverviewWe are seeking an experienced Front Desk Medical Assistant to join our team at JACKSONVILLE PRIMARY CARE PA. As a vital member of our office staff, you will be responsible for providing exceptional patient care and administrative support.The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work...

  • Medical Care Specialist

    4 weeks ago

    Jacksonville, Florida, United States Cancer Specialists of North Florida Full time

    Job SummaryCancer Specialists of North Florida is seeking an experienced Medical Assistant for our busy Southside Office. The successful candidate will provide high-quality patient care duties in a medical environment, including medical oncology, radiation oncology, diagnostic imaging, or BMT.About the RoleThe Medical Assistant assists physicians and...

  • Medical Support Specialist, Westside

    1 week ago

    Jacksonville, Florida, United States Brooks Rehabilitation Full time

    Job Title:Medical Support Specialist, Westside">About the Role:This is an exciting opportunity to join our team as a Medical Support Specialist at our Westside location. As a key member of our rehabilitation care team, you will play a vital role in supporting the delivery of high-quality patient care.Key Responsibilities:Assist patients with exercises and...

  • Front Office Support Specialist

    2 weeks ago

    Jacksonville, Florida, United States Duval Charter Southside Full time

    Job OverviewWe are seeking an experienced Front Office Support Specialist to join our team at Duval Charter Southside. As a key member of our school community, you will play a vital role in providing exceptional customer service, administrative support, and operational assistance.Key ResponsibilitiesReception and Information Services: Greet and direct...

  • Medical Nurse Specialist

    3 weeks ago

    Jacksonville, Florida, United States Baptist Medical Center Jacksonville Full time

    Baptist Medical Center Jacksonville is seeking a dedicated Medical Nurse Specialist to join our team in the Med/Surg Department at Baptist South. This is a full-time night shift opportunity with a 36-hour commitment per week.About the OpportunityThis role will provide care to patients requiring treatment of any medical, surgical, or other condition, and...