Medical Support Specialist, Westside
5 days ago
Medical Support Specialist, Westside
">About the Role:This is an exciting opportunity to join our team as a Medical Support Specialist at our Westside location. As a key member of our rehabilitation care team, you will play a vital role in supporting the delivery of high-quality patient care.
Key Responsibilities:- Assist patients with exercises and transfers under the direction of treating therapist
- Communicate patients' status to Therapist directing patient care
- Clean and maintain treatment areas and equipment throughout the day
- Maintain confidentiality of patient information
- Adhere to policies and procedures specific to patient rights
- Maintain a clean and safe environment; identify and report hazards
- Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated scheduling)
- Proficient with Microsoft Office software products, especially Word and Excel
- Exhibit sound organizational skills, personal initiative and time management skills
- Knowledge of medical terminology, insurance and authorization
- Manage the Clinic's Appointment Schedule (e.g., calling patients to confirm or change appointments, managing wait list, making scheduling changes)
- Prepare new patient paperwork and confirm all paperwork and verification information is in medical record
- Pre-register all walk-ins, telephone, and fax referrals received by Clinic
- Provide general office support such as filing, copying, faxing, maintaining inventory control, and ordering supplies
- Perform light cleaning duties such as wiping equipment, laundry, tidying up the waiting room, etc.
- Collect patient responsibility payments, provide receipts
- Check and respond to work-related voicemail and email timely
- Log all referrals and tracking in the Referral Database
- Work the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)
- High school diploma or GED
- Preferred: A minimum of two years of experience working with customers in the medical, service, or hospitality industries
- Good interpersonal skills
- Good strength, endurance, and mobility
- Able to work in a fast-paced environment
$40,000 - $55,000 per year, depending on experience
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