Medical Support Specialist, Westside

5 days ago


Jacksonville, Florida, United States Brooks Rehabilitation Full time
Job Title:

Medical Support Specialist, Westside

">About the Role:

This is an exciting opportunity to join our team as a Medical Support Specialist at our Westside location. As a key member of our rehabilitation care team, you will play a vital role in supporting the delivery of high-quality patient care.

Key Responsibilities:
  • Assist patients with exercises and transfers under the direction of treating therapist
  • Communicate patients' status to Therapist directing patient care
  • Clean and maintain treatment areas and equipment throughout the day
  • Maintain confidentiality of patient information
  • Adhere to policies and procedures specific to patient rights
  • Maintain a clean and safe environment; identify and report hazards
  • Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated scheduling)
  • Proficient with Microsoft Office software products, especially Word and Excel
  • Exhibit sound organizational skills, personal initiative and time management skills
  • Knowledge of medical terminology, insurance and authorization
  • Manage the Clinic's Appointment Schedule (e.g., calling patients to confirm or change appointments, managing wait list, making scheduling changes)
  • Prepare new patient paperwork and confirm all paperwork and verification information is in medical record
  • Pre-register all walk-ins, telephone, and fax referrals received by Clinic
  • Provide general office support such as filing, copying, faxing, maintaining inventory control, and ordering supplies
  • Perform light cleaning duties such as wiping equipment, laundry, tidying up the waiting room, etc.
  • Collect patient responsibility payments, provide receipts
  • Check and respond to work-related voicemail and email timely
  • Log all referrals and tracking in the Referral Database
  • Work the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)
Requirements:
  • High school diploma or GED
  • Preferred: A minimum of two years of experience working with customers in the medical, service, or hospitality industries
  • Good interpersonal skills
  • Good strength, endurance, and mobility
  • Able to work in a fast-paced environment
Salary:

$40,000 - $55,000 per year, depending on experience



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