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Bilingual (Spanish) Call Center Representative (3PM-11PM)

2 months ago

New York, United States Stratford Solutions Inc. Full time
Job Title: Call Center Representative BILINGUAL (Spanish)

Location: New York NY

Job Types: 12 Month Contract

Pay: $20.00 per hour
Shift timing: 3:00 Pm to 11:00 Pm (8 hour shifts, 5 days a week WITH Saturday and Sunday MANDATORY)

BILINGUAL (Spanish) Call Center Representative (Mid Shift 3:00 PM to 11:00 PM, Saturday and Sunday MANDATORY) for non-emergency services, respond to phone inquiries from the public; provide customer service and information to callers; attending to large volume of calls; take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support work. Patience and compassion is also a big element with this role.

Special Working Conditions: This Facility is open 7 days/24 hours. Call Center Representatives will be required to work shifts including nights, Saturdays, Sundays, and holidays. Some of the physical activities performed by Call Center Representatives and environmental conditions experienced are: sitting for extended periods of time with a headset on while monitoring two computer screens; typing information into the computer using a keyboard coordinating eye/hand movements while handling calls for the efficient use of console and computer; speaking calmly and clearly in order to elicit information and give instructions to a continuous flow of callers under stress; listening carefully to clearly understand information; making responsible judgments where timing is critical; and sitting within hearing distance of other call takers working under similar conditions

Schedule:
  • 8 hour shifts, 5 days a week WITH Saturday and Sunday MANDATORY
This Company Describes Its Culture as:
  • Outcome-oriented -- results-focused with strong performance culture
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative
Work Remotely:
  • No
COVID-19 Precaution(s):
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place