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Patient Access Representative

4 months ago

Denver, United States United Musculoskeletal Partners Full time

Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown in size over time, our values have remained the same. Our independent group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork and accountability.

Panorama provides a competitive total compensation package, including a full benefits package. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Feel Better and Do More.

Position Overview

The Patient Access Representative provides an exceptional first impression to our patients and ensures a delightful registration process. They assist patients with their electronic check in and are helpful in explaining concerns regarding balances and/or insurance effectively. The Patient Access Representative verifies eligibility of all insurances for coverage of treatment and collects a co-pay or balance if necessary. The right person for this role will be team oriented, service-minded and empathetic in their approach to our patients and their families.

The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system.

Essential Functions

  • Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.

  • Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment.

  • Effectively collecting patient co pays for their visit or collecting patient balance as needed.

  • Maintain departmental goals and productivity parameters as set forth by Care Coordination Manager.

  • Assist patients with filling out paperwork, questions or concerns regarding insurance, or balances.

  • Covers co-workers and cross trains as necessary to meet the needs of the clinic.

Other :

  • Assist team members as needed.

  • Other duties as assigned.

Pay Information: $18.29 to $23.65

Company: Panorama Orthopedics & Spine Center

Job Type: Full-time

Address: 850 E Harvard Ave, Denver, CO, 80210