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Customer Success Specialist

4 months ago

Omaha, United States National Indemnity Company Full time

Company:

BHHIC Berkshire Hathaway Homestate Insurance Company


As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

Milepost Insurance was formed in 2017 to provide affordable commercial auto & truck insurance with industry-leading customer service and world-class financial strength. We are an indirect wholly-owned subsidiary of Berkshire Hathaway Inc. Our markets are rated A++ Superior by A.M. Best, the highest possible rating of financial strength for an insurance company. Based in Omaha, NE, we provide our customers with direct access to A++ Superior rated insurance companies that are part of the Berkshire Hathaway Insurance Group.

Milepost is seeking a Customer Success Specialist to support new and existing customers and maintain high levels of customer satisfaction. Milepost Customer Success Specialists are licensed property & casualty insurance agents that specialize in inbound sales of commercial auto insurance policies and provide excellent customer service to existing Milepost customers. This position will use analytical skills to review information from an applicant to evaluate the degree of risk involved in a business or operation to determine if the applicant should be approved for a policy. The Customer Success Specialist then uses our technology and data to determine the coverages to provide and the premium to be charged for the risk. Our professionals utilize strong communication and customer service skills by asking questions and making decisions over the phone and via e-mail with potential customers.

Qualifications:

  • Bachelor degree or equivalent experience

  • Excellent communication skills, verbal and written

  • Ability to communicate persuasively

  • Demonstrated ability to achieve quantitative goals

  • Knowledge of basic math

  • Excellent customer service skills

  • Ability to solve problems and make decisions

  • Property & casualty insurance license a plus

  • Prior sales experience a plus

A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.