Mortgage Servicing Specialist

3 weeks ago

San Antonio, United States Credit Human Federal Credit Union Full time

We are seeking a Mortgage Servicing Specialist for the Home Loan Servicing Department. The Mortgage Servicing Specialist ensures that daily, weekly, and monthly servicing and investor reporting is completed in a timely and accurate manner to the appropriate stakeholders. Individuals must perform tasks in which policy, procedures, and protocols are established. This position sources, compiles, and interprets key loan information while utilizing a variety of value-added reports. Also responsible for loan onboarding, security of loan files and documents, member experience through various touch points, and follow-up. When issues arise, the individual is required to use good judgment to identify what is wrong and apply the established remedies and acquired knowledge to solve the problem. The ability to problem solve is inherent in the position and if the problem cannot be resolved by using the above methods, the individual must seek direction from leadership If you have lending experience you should apply right away Highlights: Ensure monthly reconciliations, quarterly call reporting, and billings are completed promptly and in accordance with policies and procedures Coordinate and address any issues and concerns that affect the reporting and balancing of investor data or other areas of accountability Act as a backup for various other servicing positions as needed including but not limited to assisting with customer service calls Experience: Required 1 Year residential servicing and /or lending experience required Preferred 1 Year insurance related experience required General knowledge of RESPA, Truth in Lending, SCRA, and Escrow guidelines Education: Required High School diploma or equivalent Skills and Knowledge: Required MS Word, Excel, Outlook Possess a service-oriented mindset Preferred Knowledge of Fannie Mae servicing guidelines Schedule: Monday-Friday, 8:30 am-5:30 pm unless recruiter or manager has shared otherwise. Salary Range: $20.99/hour to $22.42/hour Flexibility: In office, on site; not remote or hybrid Level of Work: 1C Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement. To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers. Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35( ) Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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