See more Collapse

Inbound Call Representative

1 month ago

Phoenix, United States Lessen Full time

What We Do:

Let's say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you). After the work order has been created, our system and dispatch team send it to a qualified plumber in our network. Our Follow Up Team then ensures the toilet gets fixed in a timely manner and the resident is kept updated along the way.

What You'll Do:

    • Creating new work orders for residents seeking assistance, leveraging a guided workflow on our proprietary technology. This includes helping the resident try to troubleshoot the issue, identifying the severity of the issue, and qualifying the work order to ensure the work is sent to the right vendor (45% of day)
    • Assisting residents seeking assistance with existing open work order issues. This includes providing the most recent update, connecting them to the assigned vendor, and/or escalating the work order to our escalations department (35% of day)
    • Inbound phone calls from our vendor network, guiding them through our requirements and making work order updates when needed (10% of day)
    • Outbound resident communications via phone, email, and text (5% of day)
    • Team meetings, open forum to ask questions, and review of policy and procedure updates (5% of day)
You Should Have:
    • Customer service skills
    • Desire to work in a fun, team-focused environment
    • A desire to help people through challenging situations
    • No maintenance experience required, but interest in learning a new industry
    • Attention to detail and adherence to policies and procedures
    • Resourceful, know when to reference our internal knowledge base for client-specific business rules
    • High level of care for our partners; residents, clients, and vendors
    • Ability to adapt to change on a weekly basis due to client needs or updates to our technology
    • High School Diploma/GED highly preferred. Associate's or Bachelor's degree a plus.
Why This Role?
    • Monthly performance-based incentives
    • High Achiever quarterly bonuses
    • Fun environment where we celebrate the National Day Calendar
    • Onsite environment where you can learn and grow with your teammates.
    • #IND1

We have other current jobs related to this field that you can find below

  • Inbound Call Center Representative

    2 months ago

    Phoenix, United States Maatco Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Call Center Representative. As an Inbound Call Center Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries with professionalism and empathy. **Responsibilities**: - Answer incoming calls from...

  • Inbound Call Center Representative

    2 weeks ago

    Phoenix, United States Maatco Ltd Full time

    We are looking for enthusiastic and detail-oriented individuals to join our call center team as Inbound Call Center Representatives. This role will involve handling inbound calls from customers, providing assistance with inquiries, resolving issues, and ensuring customer satisfaction. **Duties**: - Answer incoming calls from customers and provide...

  • Inbound Call Center Representative

    4 weeks ago

    Phoenix, United States TEEMA - Litchfield Park Full time

    **Job Title: Call Center Representative** **Location**: Phoenix **Salary**: $18 per hour **Key Responsibilities**: **Customer Support**: - Handle inbound calls promptly and professionally. - Utilize call center scripts to manage various inquiries. - Understand customer needs, clarify information, research issues, and provide effective...

  • Inbound Call Representative

    2 days ago

    Phoenix, Arizona, United States Lessen Full time

    What We Do:Let's say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you). After the work order has been created, our system and dispatch team send it to a...

  • Inbound Call Center Representative

    3 weeks ago

    Phoenix, United States TEEMA - Litchfield Park Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: PhoenixSalary: $18 per hourJob Description:We are seeking a dedicated and customer-focused individual to join our team as the first point of contact for out department hotline. The ideal candidate will be responsible for addressing customer issues, complaints, and inquiries...

  • Inbound Call Center Representative

    3 weeks ago

    Phoenix, United States TEEMA - Litchfield Park Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: PhoenixSalary: $18 per hourJob Description:We are seeking a dedicated and customer-focused individual to join our team as the first point of contact for out department hotline. The ideal candidate will be responsible for addressing customer issues, complaints, and inquiries...

  • Inbound Call Representative

    2 months ago

    Phoenix, United States Lessen Full time

    What We Do: Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it...

  • Inbound Call Representative

    2 weeks ago

    Phoenix, United States Lessen Full time

    What We Do: Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it...

  • Inbound Call Representative

    2 days ago

    Phoenix, United States Lessen Full time

    What We Do: Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it...

  • Call Center Representative II

    7 days ago

    Phoenix, United States Infobahn SoftWorld Inc Full time

    Job DescriptionJob DescriptionTitle: Customer Care RepresentativeLocation: Phoenix, AZ, ,85040Duration: 6 months (possibility for extension)(Remote Position)Job DescriptionJob title: Customer Care RepresentativeMUST HAVE: Active Property & Casualty (P&C) Producer LicenseContact Center Hours of Operation Monday through Friday 8:00 am to 9:00 pm (Eastern)...

  • Inbound Customer Service Representative

    2 weeks ago

    Phoenix, United States IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Call Center Representative

    3 weeks ago

    Phoenix, United States Maatco Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues to ensure a positive customer experience. You will handle a high volume of inbound calls...

  • Inbound Marketing Representative

    3 weeks ago

    Phoenix, United States Townsquare Interactive Full time

    **Inbound **Marketing Representative** - Townsquare Interactive** - **This position requires you to work in our Phoenix _office**_ **About Townsquare Interactive**: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success....

  • Inbound Marketing Representative

    4 weeks ago

    Phoenix, United States Townsquare Interactive Full time

    Job DescriptionJob DescriptionInbound Marketing Representative – Townsquare Interactive**This position requires you to work in our Phoenix office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing...

  • Inbound Marketing Representative

    2 weeks ago

    Phoenix, United States Townsquare Interactive Full time

    Job DescriptionJob DescriptionInbound Marketing Representative – Townsquare Interactive**This position requires you to work in our Phoenix office**About Townsquare Interactive:At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing...

  • Inbound and Outbound Sales Representative at eMerchantClub

    1 week ago

    Phoenix, United States eMerchantClub Full time

    Job DescriptionJob DescriptionInbound and Outbound Sales Representative at eMerchantClubWhat are we looking for?eMerchantClub is seeking an outgoing, positive, and supportive Inbound and Outbound Sales Representative to join our team in our Phoenix office! An ideal agent has a fantastic attitude, entrepreneurial spirit, and willingness to learn. This...

  • Remote Inbound Sales Representative

    3 weeks ago

    Phoenix, United States Consumer Cellular Full time

    Remote Inbound Sales Representative - Phoenix Valley, AZ (240215) **Who We Are** Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been focused on creating an experience for consumers that...

  • Remote Inbound Sales Representative

    2 months ago

    Phoenix, United States Consumer Cellular Full time

    Remote Inbound Sales Representative - Phoenix Valley (240180) **Who We Are** Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been focused on creating an experience for consumers that...

  • Inbound Sales Development Representative

    4 weeks ago

    Phoenix, United States Navi Nurses Full time

    Job DescriptionJob DescriptionSalary: $20-$25 per hour + commission, based on level of experienceNavi Nurses - Inbound Sales Development Representative (SDR) Company SummaryNavi Nurses is a private duty nursing company that delivers personalized care for clients and caretakers at every stage of their healthcare journey. Navi was built by nurses for nurses,...

  • Inbound Sales Development Representative

    3 weeks ago

    Phoenix, United States Navi Nurses Full time

    Job DescriptionJob DescriptionSalary: $20-$25 per hour + commission, based on level of experienceNavi Nurses - Inbound Sales Development Representative (SDR) Company SummaryNavi Nurses is a private duty nursing company that delivers personalized care for clients and caretakers at every stage of their healthcare journey. Navi was built by nurses for nurses,...