On-site IT Support

4 weeks ago

Greenville, United States Michelin Full time

On-site IT Support (Entry/Experienced)

Michelin is hiring

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About Michelin

Michelin is a world-class company known for its exceptional products and flawless performance in the automotive industry. As a global leader in tire manufacturing, we are driven by innovation, ambition, and a commitment to delivering the best products and services to our customers.

On-site IT Support (Entry/Experienced)

At Michelin, we are currently seeking individuals who exhibit a strong commitment to their work to join our team as On-site IT Support. In this role, you will have the opportunity to work in our Greenville location, providing world-class IT support and ensuring the smooth functioning of our network and systems.

Job Responsibilities

As an On-site IT Support member, your key responsibilities will include:

  • Maintaining and monitoring the network at our Greenville location to ensure optimal performance for end users.
  • Engaging and prioritizing incident resolution when required, ensuring minimal downtime and efficient problem-solving.
  • Deploying new or replacement network equipment to meet the evolving business needs and address obsolescence.
  • Participating in a rotating 24 x 7 on-call schedule with the On-Site Support (OSS) team to provide round-the-clock support for our supported locations.
  • Assisting the OSS team with various tasks such as PC refreshes, new PC deployments, printer refresh/deployment, and setup and maintenance of unified meeting rooms.
  • Supporting end users and groups with Teams Live Events when needed, ensuring seamless virtual collaboration.
  • Maintaining accurate network documentation and diagrams for the sites, cabling, and obsolescence, ensuring all information is up-to-date.
  • Mentoring teammates on all on-site support activities, empowering them to grow and take on leadership roles.
  • Facilitating site updates and accurately documenting them in our ITSM system (SNOW) as needed, ensuring adherence to established processes for change management.
  • Assisting in managing the RIS activities for the sites, including security patching for non-IT PCs.
  • Supporting teammates with all on-site support activities, fostering a collaborative and inclusive work environment.
  • Ensuring service level and user satisfaction meet expectations by providing timely availability of applications, equipment, and services.
  • Managing the performance and conformity of IT equipment, ensuring efficient and effective operations.
  • Maintaining technical and operational documentation in our tools, such as ServiceNow, to ensure accurate and up-to-date information is readily available.
  • Defining and applying the maintenance plan for equipment, adhering to correct processes and protocols.
  • Taking responsibility for keeping track of the IT inventory, including servers, PCs, network devices, and PLCs.
  • Contributing to server development and providing ongoing support.
Job Requirements

To be successful in this role, you should possess the following qualifications:
  • A two-year computer/IT related degree is preferred.
  • Prior experience in IT support or a related field is advantageous.
  • Proficiency in network maintenance and problem-solving.
  • Excellent problem-solving abilities and the ability to prioritize and manage multiple tasks effectively.
  • Exceptional communication and interpersonal skills, with the ability to collaborate and work well within a team.


Join Michelin and be part of a dynamic and ambitious team that strives for excellence in everything we do. We offer a supportive and inclusive work environment where you can grow both personally and professionally. Apply now and become a valued member of our world-class organization

#LI-EO2

Inspire Motion for Life: Apply Today

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

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