Customer Support Specialist

2 months ago

Bolingbrook, United States Bay State Milling Full time
SUMMARY

The primary purpose of the Customer Support Specialist position is to coordinate customer account information among sales, mill operations (as assigned), transportation, and corporate office functions. In addition, the CSS will provide customers maximum service consistent with costs, by accurately processing orders and by ensuring delivery of product as requested. Satisfying the customers service needs takes precedence over all other responsibilities to ensure compliance with all applicable legal and regulatory requirements in accordance with established company policies and procedures while maintaining the highest levels of safety, quality, and productivity. This position requires an individual who enjoys a high energy, high output work environment and thrives on teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Perform all tasks safely and efficiently.
  1. Provides day to day administration and support of sales group, as well as functions as a liaison between field sales, territory sales and internal operations.
  2. Call for and process spot contracts as needed, Wheat Flour orders, Seeds & Grains orders from customers in a timely and efficient manner, where appropriate, positioning the orders in the mill schedule and confirm to the customer the ship or delivery date that can be met.
  3. As needed, will support existing contracts including: rollovers, cancellations, maintaining contract balances (debits/credits), databases and reports (shipped not invoiced, not applied contracts)
  4. Work in close coordination with the Customer and Sales Support Manager, and when appropriate the Sales Representative, informing the business unit on relevant developments pertaining to orders and flour contract position. It is important to the success of the business that sales personnel and customer service function as a team.
  5. Notify customers in advance of any changes in product, volume or delivery schedule.
  6. Create, document, and manage customer CERTs, Returns, and Rebills.
  7. Coordinate the customer's needs with our ability to ship. This service is the focal point of inquiries which require immediate action and follow up with problems pertaining to product availability, shortages, and invoicing.
  8. Communicates documents to customers for orders requiring special documentation or processing.
  9. Update and maintain customer contact information in AX for Sales Order Confirmations, BOLs, and Traffic demographics.
  10. Works with the Customer and Sales Support Manager and Sales Rep to process information relative to customer rejections and problem shipments into the appropriate reports, databases, email, etc.
  11. This job has a broad base of duties and a widely fluctuating workload. This position is one of high visibility due to daily contact with customers, sales and mill office and production personnel.
  12. Performs other related duties as required and assigned.
SECONDARY DUTIES & RESPONSIBILITES
  1. Support Logistics as needed, notifying customers in advance of any changes in product, volume or delivery schedule.
  2. Communicates customer contract balances to customers via phone, fax, or email at intervals dictated by customer's needs.
  3. Back up to the Customer and Sales Support Manager as needed.
  4. This job has a broad base of duties and a widely fluctuating workload. This position is one of high visibility due to daily contact with customers, sales and mill office and production personnel.
DIMENSIONS

Primarily, taken care of on one shift; however, extra hours are put in as the need arises.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
  1. High school diploma with one or more years related experience and/or training.
  2. Must be able to type with ability to utilize computer programs including word processing, performance appraisal program, spreadsheet applications such as Lotus, and DBC and be able to utilize the e-mail system.
  3. Proficiency in Word, Excel, Power point windows applications is required. Must have familiarity with most types of modern office equipment including copiers, computers, phones and fax machines.
  4. The position requires the need to function in a team environment and interact with all levels of the organization.

LANGUAGE SKILLS

Employee must have the ability to Speak, Read, Write, and Comprehend instructions and documentation in the English Language. Bilingual preferred.

MATHEMATICAL SKILLS

Must have the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, as well as, ability to compute rates and percentages.

OTHER SKILLS AND ABILITIES

Must have the ability to analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to utilize computer programs including e-mail, word processing, and spreadsheet applications such as Excel, and order entry system. In addition, the ability to review process and determine best approach or fix/solutions to increase efficiency in the role.

SAFETY

While performing the essential job functions, the employee is expected to work in a safe manner and follow company policies regarding safety. It is the expectation and responsibility of the employee to report any and all injuries immediately to the supervisor, and to report to supervision any safety situation that the employee feels is substandard and poses a risk for employee injury, property damage, or loss.

TEAMWORK

Must have team building skills; also, must have ability to work independently and cooperatively across functions.

DEPENDABILITY

Follows through on tasks; requires minimum supervision and follows instructions and procedures. Arrives at work on time; follows Company policies on vacations, leaves, etc. Observes Company rules; completes tasks within deadlines.

OTHER SKILLS AND ABILITIES

Strong relationship building skills with a focus on customer support, communication, and team building.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Willingness to cooperate with peers to accomplish work assignments and maintain effective working relationships; demonstrate respect and consideration for others' opinions; contribute to the overall task of the team. Will follow Company policies, procedures and work rules. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

FOOD SAFETY/SECURITY AND QUALITY REQUIREMENTS

The Company is committed to producing and delivering defect free products that are in compliance with all applicable legal and regulatory requirements and are of the highest levels of food safety, quality and productivity. To ensure this, all employees are required to be trained on and adhere to the FDA Current Good Manufacturing Policies as set forth by the Company as they pertain to personnel practices, equipment and facilities. It is also vital that all employees be aware of their work environment and prevent any accidental or intentional adulteration of the products produced at the facility.

  • Customer Support Specialist

    4 days ago

    Bolingbrook, Illinois, United States RCM Technology Group Full time

    Customer Support Specialist Job SummaryWe are seeking a skilled Customer Support Specialist to join our team at RCM Technology Group. In this role, you will be responsible for providing exceptional customer service, coordinating service calls, and processing service contracts.Key Responsibilities:Provide excellent customer service and respond to client...

  • Customer Support Specialist

    1 month ago

    Bolingbrook, United States Bay State Milling Full time

    SUMMARY The primary purpose of the Customer Support Specialist position is to coordinate customer account information among sales, mill operations (as assigned), transportation, and corporate office functions. In addition, the CSS will provide customers maximum service consistent with costs, by accurately processing orders and by ensuring delivery of product...

  • Customer Support Specialist

    2 months ago

    Bolingbrook, United States Bay State Milling Full time

    SUMMARY The primary purpose of the Customer Support Specialist position is to coordinate customer account information among sales, mill operations (as assigned), transportation, and corporate office functions. In addition, the CSS will provide customers maximum service consistent with costs, by accurately processing orders and by ensuring delivery of...

  • Customer Support Specialist

    3 weeks ago

    Bolingbrook, United States Bay State Milling Full time

    SUMMARY The primary purpose of the Customer Support Specialist position is to coordinate customer account information among sales, mill operations (as assigned), transportation, and corporate office functions. In addition, the CSS will provide customers maximum service consistent with costs, by accurately processing orders and by ensuring delivery of product...

  • Customer Support Specialist

    3 weeks ago

    Bolingbrook, United States Bay State Milling Full time

    SUMMARY The primary purpose of the Customer Support Specialist position is to coordinate customer account information among sales, mill operations (as assigned), transportation, and corporate office functions. In addition, the CSS will provide customers maximum service consistent with costs, by accurately processing orders and by ensuring delivery of product...

  • Product Support Specialist

    4 days ago

    Bolingbrook, Illinois, United States G & W Electric Company Full time

    Job Title: Product Support SpecialistG&W Electric Company is a global leader in engineered electrical power grid solutions. We are seeking a skilled Product Support Specialist to join our team.About the Job:This role will involve providing technical phone and email support to customers and sales representatives, as well as managing assigned cases through...

  • Technical Support Specialist

    1 month ago

    Bolingbrook, Illinois, United States Amsive Full time

    We're a full-service performance marketing agency, and we're looking for a talented Technical Support Specialist to join our team in Bolingbrook, IL. As a Help Desk Specialist at Amsive, you'll be responsible for providing technical support to clients experiencing computer hardware and software issues.Your primary goal will be to resolve customer queries...

  • Office Support Specialist

    4 weeks ago

    Bolingbrook, Illinois, United States Swoon Full time

    Job Description: Office Support SpecialistSwoon is a dynamic company that requires an experienced Office Support Specialist to join our team at the Bolingbrook office. This role involves providing administrative support to our management team and contributing to our client's growth in the Mexico market.Key Responsibilities:Coordinate travel arrangements and...

  • Grocery Store Associate and Support Specialist

    2 weeks ago

    Bolingbrook, Illinois, United States Jewel-Osco Full time

    We're looking for a talented Grocery Store Associate and Support Specialist to join our team at Jewel-Osco. In this role, you'll have the opportunity to work in a dynamic environment, interacting with customers and assisting with various tasks, such as bagging groceries, arranging flowers, or slicing cheese. Your key responsibilities will include helping...

  • Administrative Support Specialist

    6 days ago

    Bolingbrook, Illinois, United States JBCPlatform Full time

    Job Title: Administrative Support SpecialistJBCPlatform is seeking a skilled Administrative Support Specialist to join our team. This temporary role offers an exciting opportunity to work with multiple managers, assisting with scheduling and travel arrangements.About the Role:This 32-40 hour per week position provides the ideal candidate with the chance to...

  • Help Desk Support Specialist

    4 weeks ago

    Bolingbrook, Illinois, United States Amsive Full time

    About AmsiveAmsive is a full-service performance marketing agency offering services across the entire direct and digital marketing landscape. With over 40 years of experience in print production, our team brings innovative marketing materials to life through world-class print production and operations management.Role OverviewThe Help Desk Specialist will...

  • Customer Service and Inventory Specialist

    4 weeks ago

    Bolingbrook, Illinois, United States La-Z-Boy Inc. Full time

    Job OverviewWe are seeking a highly motivated Customer Service and Inventory Specialist to join our team at La-Z-Boy Incorporated. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring timely and accurate receipt and stocking of inbound products, and maintaining a clean and organized warehouse and...

  • Pizza Cook and Customer Experience Specialist

    3 days ago

    Bolingbrook, Illinois, United States Domino's Pizza LLC Full time

    Job DescriptionAs a Pizza Cook and Customer Experience Specialist, your primary responsibilities will include:Preparing high-quality pizzas to recipe specificationsTaking telephone orders and providing excellent customer serviceCleaning equipment and maintaining a safe and organized workspaceWorking collaboratively with the team to meet sales targets and...

  • Customer Service Sales Support

    4 weeks ago

    Bolingbrook, United States Atlantic Plywood Corporation Full time

    The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquires resolving their issues and ensuring their satisfaction. RESPONSIBILITIES: Always...

  • Clinical Support Specialist

    6 days ago

    Bolingbrook, Illinois, United States ProCare Therapy Full time

    About the Role:We are seeking a skilled Clinical Support Specialist to join our team at ProCare Therapy. This is an exciting opportunity for a licensed nurse to work in a school setting, providing medical services and supporting students with diverse learning needs.Responsibilities:Collaborate with general education teachers, support staff, and parents to...

  • Customer Experience Relocation Specialist

    3 weeks ago

    Bolingbrook, Illinois, United States Ricoh Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Relocation Specialist to join our team at Ricoh. This is an exciting opportunity to work with us in delivering transformative experiences and making a positive impact on our customers' journeys.Job DescriptionKey Responsibilities:Safely transport equipment to designated...

  • Medical Support Specialist

    4 days ago

    Bolingbrook, Illinois, United States PainPoint Health Full time

    **About PainPoint Health:**We are a leading healthcare provider dedicated to delivering exceptional patient care and services.Salary: $17.00 per hourJob Description:The Medical Support Specialist plays a vital role in our healthcare team, providing clinical and administrative support to ensure the delivery of quality health services.This is a full-time...

  • Elementary Instructional Support Specialist

    1 week ago

    Bolingbrook, Illinois, United States School House Staffing Full time

    About the RoleThis Elementary Instructional Support Specialist position requires a dedicated educator who can provide individualized support to students with diverse needs. The successful candidate will work closely with the school's administration and teachers to ensure students receive a high-quality education.Duties and ResponsibilitiesDesign and...

  • Administrative Support Specialist

    5 days ago

    Bolingbrook, Illinois, United States S&S Activewear LLC Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to join our team at S&S Activewear LLC. As an Executive Assistant, you will provide high-level administrative support to our C-Level executives, ensuring seamless day-to-day operations and strategic initiatives.About the CompanyS&S Activewear LLC is a leading distributor of...

  • Information Technology Support Specialist

    2 weeks ago

    Bolingbrook, United States AKIRAshopAKIRA.com Full time

    AKIRA IT Support SpecialistIn 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized...