Information Technology Support Specialist

2 weeks ago

Bolingbrook, United States AKIRAshopAKIRA.com Full time

AKIRA IT Support Specialist


In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA’s culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer’s needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.


The Position:

IT Support Specialist


Location:

Bolingbrook, IL (On-site)


Overview:

AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our technology systems at our distribution & fulfillment center. Reporting directly to the Director of IT, this role is pivotal in maintaining and troubleshooting IT infrastructure, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment.


Essential Functions:

  • Serve as the primary point of contact & provide comprehensive support for IT systems, including troubleshooting hardware, software, and network issues at our distribution & fulfillment center.
  • Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently.
  • Maintain and troubleshoot a variety of hardware devices, including POS systems (Shopify), printers, scanners, and tablets.
  • Installation, configuration and management of Cisco Meraki firewalls, switches, access points and security cameras.
  • Installation of physical ethernet cables, cameras, etc.
  • Administer new users and permissions in Active Directory, ensuring accurate and up-to-date access.
  • Deploy and manage IT equipment at the distribution & fulfillment center.
  • Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements.
  • Participate in an on-call support rotation, handling IT issues during evenings and weekends as needed.

Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
  • 2+ years of hands-on experience providing IT support in a warehouse, retail, eCommerce, or similar environment.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting.
  • Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision.
  • Excellent written and verbal communication skills to work effectively with store staff and the broader IT team.


The Ideal Candidate:

  • Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred).
  • Demonstrates a proactive approach to identifying and resolving IT issues at the store level.
  • Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions.
  • Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects.
  • Is comfortable working independently and managing tasks without direct supervision.
  • Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations.


Diversity & Inclusion:

At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company.

Benefits and Perks:

AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA.


Job Type: Full Time

  • AKIRA/shopAKIRA.com | Information Technology Support Specialist

    2 weeks ago

    bolingbrook, United States AKIRAshopAKIRA.com Full time

    AKIRA IT Support SpecialistIn 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized...

  • AKIRA/shopAKIRA.com | Information Technology Support Specialist

    2 weeks ago

    bolingbrook, United States AKIRAshopAKIRA.com Full time

    AKIRA IT Support SpecialistIn 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized...

  • Customer Support Specialist

    6 days ago

    Bolingbrook, Illinois, United States RCM Technology Group Full time

    Customer Support Specialist Job SummaryWe are seeking a skilled Customer Support Specialist to join our team at RCM Technology Group. In this role, you will be responsible for providing exceptional customer service, coordinating service calls, and processing service contracts.Key Responsibilities:Provide excellent customer service and respond to client...

  • Printer and Technology Solutions Consultant

    6 days ago

    Bolingbrook, Illinois, United States RCM Technology Group Full time

    As a Sales and Account Growth Specialist at RCM Technology Group, you will play a critical role in driving revenue growth by identifying new business opportunities and developing strong relationships with existing clients. This exciting opportunity requires a highly motivated and results-driven sales professional who can manage the entire sales cycle, from...

  • Technology Business Development Representative

    5 days ago

    Bolingbrook, Illinois, United States RCM Technology Group Full time

    We are seeking a skilled Sales and Account Growth Specialist to join our team at RCM Technology Group. In this role, you will play a crucial part in driving revenue growth by identifying new business opportunities and developing strong relationships with existing clients. As a seasoned sales professional, you will be responsible for managing the entire sales...

  • Remittance Services Associate Specialist

    5 days ago

    Bolingbrook, Illinois, United States FIS - Fidelity Information Services Full time

    We are seeking a highly motivated and detail-oriented Remittance Services Associate Specialist to join our team at FIS - Fidelity Information Services. As a key contributor to our success, you will be responsible for preparing customer payments for processing and ensuring that all transactions are accurate and complete.About the JobPrepare customer payments...

  • Help Desk Support Specialist

    4 weeks ago

    Bolingbrook, Illinois, United States Amsive Full time

    About AmsiveAmsive is a full-service performance marketing agency offering services across the entire direct and digital marketing landscape. With over 40 years of experience in print production, our team brings innovative marketing materials to life through world-class print production and operations management.Role OverviewThe Help Desk Specialist will...

  • Customer Support and Service Administrator

    6 days ago

    Bolingbrook, Illinois, United States RCM Technology Group Full time

    About the RoleRCM Technology Group is seeking a skilled Billing & Service Coordinator to join our team.In this role, you will work closely with field service technicians to schedule appointments, process contracts, and provide exceptional customer service.

  • Office Support Specialist

    4 weeks ago

    Bolingbrook, Illinois, United States Swoon Full time

    Job Description: Office Support SpecialistSwoon is a dynamic company that requires an experienced Office Support Specialist to join our team at the Bolingbrook office. This role involves providing administrative support to our management team and contributing to our client's growth in the Mexico market.Key Responsibilities:Coordinate travel arrangements and...

  • Administrative Support Specialist

    6 days ago

    Bolingbrook, Illinois, United States S&S Activewear LLC Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to join our team at S&S Activewear LLC. As an Executive Assistant, you will provide high-level administrative support to our C-Level executives, ensuring seamless day-to-day operations and strategic initiatives.About the CompanyS&S Activewear LLC is a leading distributor of...

  • Product Support Specialist

    6 days ago

    Bolingbrook, Illinois, United States G & W Electric Company Full time

    Job Title: Product Support SpecialistG&W Electric Company is a global leader in engineered electrical power grid solutions. We are seeking a skilled Product Support Specialist to join our team.About the Job:This role will involve providing technical phone and email support to customers and sales representatives, as well as managing assigned cases through...

  • Construction Technology Specialist

    6 days ago

    Bolingbrook, Illinois, United States DYWIDAG Full time

    Company OverviewDYWIDAG is a global leader in construction and infrastructure technology with operations spanning over 50 countries worldwide.

  • Administrative Support Specialist

    1 week ago

    Bolingbrook, Illinois, United States JBCPlatform Full time

    Job Title: Administrative Support SpecialistJBCPlatform is seeking a skilled Administrative Support Specialist to join our team. This temporary role offers an exciting opportunity to work with multiple managers, assisting with scheduling and travel arrangements.About the Role:This 32-40 hour per week position provides the ideal candidate with the chance to...

  • IT Support Specialist

    2 weeks ago

    Bolingbrook, Illinois, United States Invenergy Full time

    Invenergy is seeking a skilled Technical Helpdesk Professional to join their team. This role will provide technical and troubleshooting assistance to employees across the organization, focusing on operational technology environments and Invenergy's project sites. As a key member of the IT team, you will be responsible for resolving complex incidents and...

  • Service Coordinator Specialist

    6 days ago

    Bolingbrook, Illinois, United States RCM Technology Group Full time

    Job OverviewWe are seeking an experienced Billing & Service Coordinator to join RCM Technology Group, a leading provider of technology and repair services with over 43 years of experience in the Print and Copy industry.This role is ideal for individuals who possess strong communication skills, organizational abilities, and a passion for delivering excellent...

  • Clinical Support Specialist

    7 days ago

    Bolingbrook, Illinois, United States ProCare Therapy Full time

    About the Role:We are seeking a skilled Clinical Support Specialist to join our team at ProCare Therapy. This is an exciting opportunity for a licensed nurse to work in a school setting, providing medical services and supporting students with diverse learning needs.Responsibilities:Collaborate with general education teachers, support staff, and parents to...

  • Information Security Strategist

    4 weeks ago

    Bolingbrook, Illinois, United States G&W Electric Co Full time

    Job OverviewG&W Electric Co is a leading provider of engineered electrical power grid solutions. We are seeking an experienced Information Security Strategist to join our team.CompensationThe estimated annual salary for this position is $94,200 - 122,500, depending on qualifications and experience.ResponsibilitiesThe Information Security Strategist will be...

  • Medical Support Specialist

    6 days ago

    Bolingbrook, Illinois, United States PainPoint Health Full time

    **About PainPoint Health:**We are a leading healthcare provider dedicated to delivering exceptional patient care and services.Salary: $17.00 per hourJob Description:The Medical Support Specialist plays a vital role in our healthcare team, providing clinical and administrative support to ensure the delivery of quality health services.This is a full-time...

  • Elementary Instructional Support Specialist

    2 weeks ago

    Bolingbrook, Illinois, United States School House Staffing Full time

    About the RoleThis Elementary Instructional Support Specialist position requires a dedicated educator who can provide individualized support to students with diverse needs. The successful candidate will work closely with the school's administration and teachers to ensure students receive a high-quality education.Duties and ResponsibilitiesDesign and...

  • Customer Support Specialist

    2 months ago

    Bolingbrook, United States Bay State Milling Full time

    SUMMARY The primary purpose of the Customer Support Specialist position is to coordinate customer account information among sales, mill operations (as assigned), transportation, and corporate office functions. In addition, the CSS will provide customers maximum service consistent with costs, by accurately processing orders and by ensuring delivery of...