Customer Support Specialist
6 days ago
We are seeking a skilled Customer Support Specialist to join our team at RCM Technology Group. In this role, you will be responsible for providing exceptional customer service, coordinating service calls, and processing service contracts.
Key Responsibilities:- Provide excellent customer service and respond to client inquiries
- Coordinate service calls with field technicians and process service contracts
- Ensure accurate records in our E-Automate service system
- Communicate with clients regarding service call updates
- Excellent communication skills (verbal and written)
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Experience with E-Automate, OMD, ACT, and Microsoft Office software is a plus
Estimated Salary: $55,000 - $70,000 per year
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Product Support Specialist
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