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IT Support Technician

4 months ago

Irvine, United States Pacific Corrugated Pipe Full time
Position
IT Support Technician

Location
Irvine, CA

Territory

Supervising Manager

Full-Time/Part-Time
-unspecified-

Exempt/Non-Exempt
Non-Exempt

Shift
-not applicable-

Category
Information Technology

Description

Job Summary:
Under the direction of the Senior Manager IT Manager, perform skilled work in maintaining and troubleshooting technical issues with desktop, notebook computers, network equipment, and computer peripherals; perform software installation tasks and troubleshooting when required (Office 365 and various other SaaS applications. CAD applications, VPN, and other software suites) Maintain a program of preventive systems maintenance and work within an I.T Services platform (help desk); provide basic computer/software operation instruction to staff; perform other related duties as required.

Essential Responsibilities:
• Perform major and minor repairs to computers, networking equipment and peripherals including but not limited to hard drives, printers, monitors, switches, etc.
• Perform operational software installations and maintenance.
• Perform preventive maintenance schedule for computers, Servers (on Prem and cloud-based), networking equipment and peripherals.
• Provide basic computer and software operation instructions to staff.
• Planned, organized, and laid out assigned tasks; estimated labor, time, and material costs.
• Operate electronic testing and measuring devices, in diagnosing malfunctions of computer equipment, networks and peripherals; use precision and power-hand tools.
• Perform exacting and precise work in the installation, repair, maintenance, overhaul and adjustment of computer equipment and peripherals in a network environment.
• Maintain records and prepare reports on work completed; assist in maintaining equipment and property records and in determining when equipment should be replaced.
• Required to work on computers, servers, and storage devices connected to the network including those of management and confidential staff that may contain confidential bargaining information.

Position Requirements

Required Skills & Abilities:
• Communication-Actively listens and provides regular, consistent, and meaningful
information and expresses the message effectively by organizing and delivering information
appropriately.
• Problem Solving-Resolves problems by identifying the information needed, considering
multiple sides of the issue, and creating a logical approach for an appropriate solution.
• Analytical - Using a logical reasoning process to break down and work through a situation or
problem to arrive at an outcome.
• Attention to detail- Achieves thoroughness and accuracy when accomplishing a task through
concern for all the areas involved and able to verify the correctness or error in an individual
part of the procedure.
• Professional and Ethical: Demonstrate professional, ethical, and moral behavior, appearance,
and presentation.
• Dependability- Punctual and fulfills work and time requirements by adhering to work
schedule.
• Complies with attendance and leave policies and plans accordingly for absences.

Education and Experience:
• Bachelor's degree in computer science or related technology field is preferred.
• 3+ years' experience in a customer focused position involving technical knowledge of a
company's product and services.
• Extensive experience working with different operating systems and SaaS applications (O365).
• Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified or
Administering Windows Server Hybrid Core or equivalent certification is preferred.

About the Organization
Pacific Corrugated Pipe Company produces Corrugated Metal Pipe (CMP) and Corrugated High Density Polyethylene (HDPE) Pipe, along with complementary fittings and drainage accessories at five production and distribution facilities located throughout the Western United States. Our administrative headquarters is based in Irvine, California.

Pacific Corrugated Pipe Company is a subsidiary of Lane Enterprises Holdings, Inc. an employee-owned company (ESOP).

EOE Statement
Pacific Corrugated Pipe Company is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This position is currently accepting applications.