Desktop Support Technician
1 month ago
Position: Desktop Support Technician
Location: Schaumburg, IL / Irvine, CA
Years of Experience: 2+ Years
About RTM:
RTM Engineering Consultants is an MEP, Civil and Structural engineering firm that goes beyond the conventional consulting role. We forge deep partnerships with our clients by aligning with the goals, processes and people at each organization. By integrating our expertise, we offer a comprehensive suite of national resources combined with localized relationships, delivering exceptional value to our clients.
At RTM Engineering Consultants, we prioritize the well-being and growth of our team members. Our commitment to professional development is evident through hands-on mentoring, opportunities for advancement, and access to RTM University. With integrated multi-disciplinary studios, you'll collaborate with experts of all levels and various disciplines. We continuously foster a positive team culture through outings that strengthen the bonds of our teams and at RTM, giving and taking are fundamental values. We believe in giving our best, contributing to others, and embracing diversity and equality for progress. Join our dynamic and inclusive team where your well-being, growth, and contributions are valued.
Our Team:
At RTM, we hold a profound appreciation for our workforce. We firmly believe that YOU, our team members, are our most valuable asset and are instrumental in defining our organization. Our dedication lies in delivering experiences that foster your growth and success, whether you are just embarking on your career path or have attained seasoned expertise. Guided by our CORE values of Collaborative Communication, Overall Unity, Respect and Trust, and Excellence in Engineering, we forge a unified team that consistently pursues professional achievement in all endeavors we undertake.
RTM is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security. Our offerings include medical, dental, and vision plans, employee assistance program, disability coverage, life insurance, 401(k) and profit sharing, flexible work schedule, paid time off and training and development courses.
Benefits of Joining RTM:
- Responsible Time Off (RTO) & Paid Holidays
- Flexible Scheduling
- 401K with Matching
- Health, Dental, Vision, & Life Insurance
- Hands-on Mentoring & Learning
- Professional Advancement Opportunities
- Integrated Multi-disciplinary Studios.
Role Overview:
Responsible for providing on-site and remote technical support to keep team members productive and information secure at all times. The Desktop Support Technician will be responsible for identifying and resolving root cause issues and solving day to day hardware and software support issues. Also serves as liaison between offices regarding IT issues and our outside IT consultant.
Key Responsibilities:
- Create and maintain IT documentation
- Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
- Provide onsite and remote support for users in headquarters and all branch offices
- Install software, patches, and updates on desktops, laptops and servers
- Troubleshoot hardware issues and replace hardware on desktop and laptop PC’s
- Install and configure new hardware and software
- Perform desktop maintenance, resolving problems; assist with printer/fax/copier maintenance
- Manage and maintain Microsoft Office products, other desktop software, and assist with phone systems
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Add, remove and update user account information, resetting passwords, etc.
- Answer technical queries
- Troubleshoot reported problems
- Recommend and/or perform upgrades on systems to ensure longevity
- Assess functional needs to determine specifications for purchases. Work with procurement staff to purchase hardware and software. Order computer supplies.
- Serve as liaison between offices to ensure connectivity and compatibility between systems
- Present technical information in understandable form for non-technical recipients
- Actively collaborates with other members of the company to continuously strive to improve processes, create efficiencies and reduce costs.
- Cooperatively takes on other duties, roles or responsibilities as assigned
- Follows established work rules, policies and procedures
Minimum Qualifications:
- A High School Diploma required, with a 2-year degree preferred
- Ability to multi-task and prioritize work efficiently
- Ability to organize and prioritize tasks
- Excellent Customer Service Skills
- Strong Computer Skills
- High Attention to Detail and Accuracy
Preferred Skills:
- Team-oriented, professional, self-starter with a positive attitude and multi-tasking capability.
Equal Employment Opportunity:
It is the policy of RTM Engineering Consultants to practice a program of equal employment opportunity, and advancement opportunities are made available to all employees on the basis of individual qualifications without regard to race, religion, color, national origin, disability, age or gender.
At this time, only candidates authorized to work in the United States of America without the need for sponsorship will be considered.
RTM does not currently accept unsolicited resumes through or from search firms or recruiters.
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