Entry-Level IT Support Technician
1 month ago
YOU:
- Act as if the universe is rigged in your favor
- See new responsibilities as opportunities
- Are happiest when busy
- Figure out how to fix it, not who's to blame
- See mistakes as opportunities to learn and grow
- Enjoy spreading joy
- Care more about attitude and work ethic than your experience
- Love to promote from within
- Have dynamic and interesting coworkers and customers
- Have faith in people's potential
- Make friends at work
- Take pride in all of our 5 star reviews
- Respond to tickets in ZenDesk until they are solved to the end user's satisfaction, log all activity, communicate in a timely manner and meet SLAs.
- Install, troubleshoot, and repair computer systems (software and hardware).
- Participate in an on-call rotation (ex. to answer emergency employee IT questions).
- Assist with IT equipment for new hires and terminations.
- Help to maintain an accurate IT equipment inventory by entering information into our inventory tracking system.
- Help to maintain the digital infrastructure by identifying issues using various tools (logs, alerts, tickets, update reminders) and following through on fixing those issues.
- Break/Fix work - such as swapping IT equipment, cleaning, printer issues, end user training and equipment upgrades.
- Assist with creating documentation for internal and end-user use.
- Take on additional duties as assigned.
Must haves:
- High School Diploma or equivalent
- 0-2 years' experience in field or career
- Previous retail experience
- Must have a vehicle and be willing to drive to all locations
- Comfortable researching problems
- Comfortable using the phone, chat, email and ticketing to resolve issues
- Comfortable with face to face interactions with end users
- Desktop/laptop troubleshooting experience
- Experience with hardware maintenance on workstations, desktops, laptops
- Experience using Google Suite & Microsoft Office
- Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
- Ability to prioritize tasks that change frequently and manage unexpected demands
- Dependable, follows instructions and takes initiative to solve problems
- Experience in a fast-paced work environment
- Interest in company culture and desire to grow in the field
- Associate's Degree in related field
- 2+ years' experience in field or career
- Knowledge of Windows Active Directory and general enterprise structure
- General understanding of network principles
- Experience with hardware maintenance on Point of Sale (POS) and other store related hardware
- Comfortable explaining technical issues to non-technical people in a way they will understand
- Experience administering Google Suite & Microsoft Office
- Experience with Windows, Linux and Mac OS
We carefully consider a wide range of factors when determining compensation, including job-related skills, experience, qualifications and competencies. We also offer a full range of benefits including:
- Paid Time Off
- Paid Pregnancy and Child Bonding Leave
- 30% employee discount
- exceptional medical, dental, and vision plans
- 401k with company matching
- and more
MOM's participates in E-Verify (for more information, click here:E-verify Participation and Right to Work).
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