Help Desk Technician

4 weeks ago


Columbia, United States TriOptus LLC Full time

Help Desk Technician
Will respond to texts, emails, and calls on technical issues. In addition, the technician will document and analyze technical issues and customer interactions, manage and update help desk tickets, and provide solutions and advice on technical issues. Additional job responsibilities will include creating manuals for technical training, using feedback from customers to improve problem-solving techniques and customer service, and providing hands-on support for issues at the agency. The help desk technician will also perform other duties as assigned.

Education: An associate's degree or higher is preferred but commensurate experience may be accepted. Candidates with a college degree in computer science, network administration, or computer programming are preferred.

Additional certifications in information technology infrastructure, network administration, and computer repair are beneficial.

Experience: One (1) years' experience as a technician in the computer field within the last (2) years, including helpdesk support or system or network administration. Familiarity with standard concepts, practices, and procedures within a particular field. Working knowledge and experience with Microsoft operating systems, systems security management practices, or infrastructure is preferred.


  • Help Desk Technician

    3 weeks ago


    Columbia, United States MGC Inc Full time

    McAngus Goudelock and Courie, LLC, a highly-respected, technology-driven law firm with 22 offices across the US and growing, and repeatedly named by Best Places to Work in the Carolinas and Great Employers to Work for in NC, seeks an experienced Help Desk Technician for our Columbia, SC office. Responsibilities include receiving, prioritizing, documenting,...


  • Columbia, South Carolina, United States Agile Defense Full time

    Job SummaryAgile Defense is seeking a highly skilled Help Desk Technician to join our team at Shaw AFB in Sumter, SC. As a Help Desk Technician, you will provide technical support to end-users, identify and resolve technical issues, and document and track problems to ensure timely resolutions.Key ResponsibilitiesProvide Help Desk support to end-users on a...

  • Help Desk Specialist

    1 month ago


    Columbia, South Carolina, United States United Community Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Help Desk Support professional to join our team at United Community Bank. As a Help Desk Support specialist, you will be the primary point of contact for internal customers seeking technical assistance, providing timely and effective solutions to their IT-related issues.Key...


  • Columbia, Missouri, United States Cherokee Federal Full time

    Job Title: Help Desk AdministratorCherokee Federal is seeking a highly skilled Help Desk Administrator to join our team. As a Help Desk Administrator, you will be responsible for providing technical support and assistance to end-users within an organization.Key Responsibilities:Receives customer assistance requests, logs requests into tracking system, and...

  • Help Desk Specialist

    2 weeks ago


    Columbia, Missouri, United States Unison Full time

    Unlock Your Potential as a Help Desk Consultant at UnisonAre you a customer service-oriented professional looking for a challenging role that leverages your technical skills? Unison, a leading provider of procurement solutions to the federal marketplace, is seeking talented individuals to join our team as Help Desk Consultants.About the RoleAs a Help Desk...

  • Help Desk Specialist

    4 weeks ago


    Columbia, South Carolina, United States Unison Full time

    Job Title: Help Desk ConsultantUnison, a leading provider of procurement solutions to the federal marketplace, is seeking customer service-oriented professionals to provide functional and help desk support to our Federal Government customers.About the RoleAs a Help Desk Consultant, you will work directly with clients to understand their business processes...

  • Help Desk Analyst

    3 weeks ago


    Columbia, United States Infojini Full time

    Duration : 12 Months contract with possible extensionJOB PURPOSE:As the first point of contact for 800+ Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first...

  • Help Desk Analyst

    2 months ago


    Columbia, United States Infojini Inc Full time

    Duration : 12 Months contract with possible extensionJOB PURPOSE:As the first point of contact for 800+ Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first...

  • Help Desk Analyst

    1 month ago


    columbia, United States Infojini Inc Full time

    Duration : 12 Months contract with possible extensionJOB PURPOSE:As the first point of contact for 800+ Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first...

  • Help Desk Specialist

    1 month ago


    Columbia, Maryland, United States Unison Full time

    Job Title: Help Desk ConsultantUnison, a leading provider of procurement solutions to the federal marketplace, is seeking customer service-oriented professionals to provide functional and help desk support to our Federal Government clients.We are looking for individuals who can work directly with clients to understand their business processes and implement...

  • Help Desk Analyst

    1 month ago


    Columbia, South Carolina, United States Infojini Inc Full time

    Job Title: Help Desk AnalystInfojini Inc is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be the first point of contact for our staff and customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support and resolve issues related to PACSS...


  • Columbia, Missouri, United States University of Maryland Medical System Full time

    Job Title: Help Desk Specialist IIThe University of Maryland Medical System is a leading healthcare provider in the region, and we are seeking a highly skilled Help Desk Specialist II to join our team. As a Help Desk Specialist II, you will be responsible for providing technical support to our staff and patients, troubleshooting and resolving technical...


  • Columbia, Missouri, United States University of Maryland Medical System Full time

    Job Title: Help Desk Specialist IIThe University of Maryland Medical System is a leading healthcare provider with a strong commitment to innovation and excellence. As a Help Desk Specialist II, you will play a critical role in providing exceptional customer service and technical support to our staff and patients.Key Responsibilities:Provide timely and...

  • Help Desk Specialist

    4 weeks ago


    Columbia, Maryland, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Service Desk Analyst to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and issuesAct as a single point of contact for...

  • Help Desk Specialist

    2 weeks ago


    Columbia, Maryland, United States FEI Systems Full time

    Job SummaryFEI Systems is seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for our LTSS Maryland customers, providing technical support and issue resolution via email, phone, and defect tracking system.Key Responsibilities:Provide timely and efficient support to customers via...


  • Columbia, Missouri, United States Cherokee Federal Full time

    Job Title: Help Desk AdministratorCherokee Federal is seeking a highly skilled Help Desk Administrator to support our disaster response operations and manage temporary facility support services.Job Summary:The Help Desk Administrator will provide technical support and assistance to end-users within our organization, ensuring that computer systems and...


  • Columbia, South Carolina, United States Link Solutions Full time

    Job Title: Help Desk Support Service SpecialistLink Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.This role involves providing Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues. The Specialist will offer support and education in various areas,...


  • Columbia, South Carolina, United States Link Solutions Full time

    Job Title: Help Desk Support Service SpecialistLink Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.Job Summary:The Help Desk Support Service Specialist will be responsible for leading a team of support specialists who provide Tier II concierge-like support to users via email, Microsoft...


  • Columbia, South Carolina, United States Link Solutions Full time

    Job Title: Help Desk Support Service SpecialistLink Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.This role involves leading a team of support specialists who provide Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues.The Specialist will work...


  • Columbia, South Carolina, United States Environmental Dynamics International Full time

    Job SummaryEnvironmental Dynamics International (EDI) is seeking a skilled Help Desk Deployment Specialist to join our team. The successful candidate will be responsible for decommissioning end-of-life computers, deploying new computers, and redeploying existing machines using cloud tools such as Mobile Device Management, Intune, and Autopilot. The ideal...