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Resident Services Coordinator

3 months ago

Ashburn, United States Comstock Companies Full time
Resident Services Coordinator (Full-Time)

Department: Residential

Employment Type: Full Time

Location: BLVD Loudoun Station

Reporting To: Belquis Sulayman

Description

Comstock is seeking a Resident Services Coordinator. This individual will provide exceptional customer service for all residents, guests and vendors.

Key Responsibilities
  • Provide Class "A" customer service - Building a good rapport with residents and going above and beyond whenever possible
  • Meet and greet all visitors such as residents, guests and prospects
  • Respond to tenant questions and complaints in a timely manner
  • Ensure that only authorized individuals enter the building
  • Manage incoming phone calls and direct them to the appropriate destination
  • Manage resident packages and mail, including scanning incoming and outgoing packages daily
  • Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections
  • Enter maintenance issues into Yardi to create tickets for the maintenance team
  • Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
  • Coordinate reservation for amenity space, loading elevators and loading dock
  • Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
  • Stay in compliance with fair housing regulations
  • Work scheduled shifts, including weekends (if needed)
  • Perform other duties as needed
Qualifications
  • High School Diploma or equivalent (GED)
  • Strong customer service background
  • 1 year of high-end customer service experience is needed and 3 years is preferred
  • Ability to work holidays required. Flexibility to pick up additional shifts, as needed
  • Proficient in Microsoft Office, particularly Outlook, Word and Excel
  • Outgoing personality with ability to relate to diverse group of people
  • Strong problem-solving skills
  • Strong sense of urgency
  • Must be highly credible and trustworthy, and operate with high degree of integrity
  • Must hold oneself and others accountable and strive for a high level of excellence
  • Must have a positive, can-do attitude and be able to fuel growth and innovation
  • Must be customer-focused and results-oriented
  • Must want to continuously learn and develop
  • Exceptional oral and written communication, active listening, and organizational skills
  • Ability to establish strong working relationships with others in team setting
  • Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
  • Self-directed and able to work independently, with minimal supervision


Benefits

Compensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few):
- Housing Discount
- Commuter Benefits
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration

Explore more perks and possibilities here for growing your career with Comstock Companies Discover what sets us apart