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Head of Merchandising

2 months ago

Oakland, United States thredUP Full time
About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact
The Head of Merchandising will be responsible for shaping and driving the merchandising strategy for ThredUp. This role involves overseeing product curation, pricing, acceptance and visualization strategies to ensure we're leveraging the millions of items in our inventory to meet the needs of every customer. The ideal candidate is obsessed with the landscape of fashion, and is eager to join a team where the merchandising strategy spans from customers shopping every brand from Gap to Gucci. If you have a deep understanding of the e-commerce retail or resale landscape, strong analytical skills, and a proven track record of developing and executing successful fashion merchandising strategies, let's talk.

In This Role You'll Get To:
Merchandising Strategy and Planning:
  • Drive all visual merchandising across the site, ensuring we are relevant, on-trend where needed, and customer-obsessed. Make sure we are telling fresh stories each week with our ever-changing assortment.
  • Analyze fashion trends, customer insights, and competitive landscape to identify opportunities in product assortment and display.
  • Be a relentless voice for upleveling how our merchandising and brand shows up for the customer. We are not a fashion brand, but we do sell fashion. Partner with the Marketing, Brand, Creative teams to tell compelling merchandising stories.
  • Develop a clear point of view on how our AI tooling needs to evolve to help us empower creators to share the ThredUp story and their merchandise point of view broadly.
Product Selection and Assortment:
  • Obsess over all customer experience touchpoints (homepage, product pages, etc.) by enhancing merchandising. Collaborate with the product team on a shared merchandising vision.
  • Drive the sourcing plan to make sure we know exactly how many items we want to source across the categories we want and the timing therein. Work closely with the supply team on how to communicate this to customers and the timeline required.
  • Ensure the assortment is well-curated, with a focus on quality, trend alignment, and customer demand.
Pricing and Promotion:
  • Develop and execute pricing strategies that maximize revenue and profitability while optimizing competitive positioning.
  • Partner with the Revenue and Product teams to achieve well-executed promotional activities, including seasonal campaigns, sales events, and new customer offers.
  • Analyze the effectiveness of pricing and promotional strategies, making adjustments as necessary to optimize performance.
Analytics and Reporting:
  • Understand the unit economics in great detail by category, brand, season and sell-thru so that we are able to grow the right selection of product to superior economics and value to the customer over time.
  • Monitor key performance indicators (KPIs) related to sales, inventory, and profitability, providing regular reports and insights to senior management.
  • Utilize data analytics to drive decision-making and optimize merchandising strategies.
What We're Looking For:
  • Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
  • Minimum of 7-10 years of experience in merchandising, buying, or category management, within the e-commerce or retail industry.
  • Passionate about fashion circularity with a desire to visually merchandise a broad range of fashion brands with current trends at the forefront.
  • Proven track record of developing and implementing successful merchandising strategies.
  • Strong analytical skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills.
At thredUP, your base pay is one part of your total compensation package. This role pays between $250,000 and $325,000, and your actual base pay will depend on your skills, qualifications, experience, and location.

Many thredUP employees also have the opportunity to own shares of thredUP stock. thredUP employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing thredUP stock if voluntarily participating in thredUP's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:
  • 4-day work week, with Fridays off
  • Hybrid work environment: 3 days in the office and 1 day remote each week
  • Competitive salary (we leverage market data)
  • Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
  • Employee stock purchase plan
  • Flexible PTO (take the time you need) + 13 company holidays
  • Paid Sabbatical after 3 years of full time employment
  • Generous paid parental leave for new mothers and fathers
  • Medical, dental, vision, 401k, life and disability insurance offered
  • We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth


We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.