Ticketing and Retail Sales Lead

4 weeks ago

Oakland, California, United States Oakland Museum of California Full time
Job Summary

The Oakland Museum of California is seeking a highly skilled and customer-focused Ticketing and Retail Sales Lead to join our team. As a critical public-facing member of our staff, you will work collaboratively with our cross-functional team to welcome guests, sell tickets, memberships, and merchandise, and provide a high standard of guest experience for a wide range of on-campus activities.

Key Responsibilities
  • Sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems.
  • Respond to telephone, voicemail, written, and email inquiries for information regarding visits, tours, accessibility, member sales, etc.
  • Greet and welcome visitors; offer helpful directions to various OMCA offerings.
  • Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage, and events to all visitors.
  • Communicate with diverse visitor populations for extended periods of time throughout the campus.
  • Participate in visitor data collection efforts to positively impact the Museum's ability to target its offerings and increase sales.
  • Assist event clients and guests to appropriate points of entry and paths of arrival.
  • Participate in organizational trainings and meetings as required for work responsibilities.
  • Assist guests in selecting merchandise by using product information and available resources to educate customers.
  • Complete sales transactions efficiently and accurately.
  • Assist with receiving shipments of new products for sale, including verifying packing slips/invoices and labeling new merchandise.
  • Package orders from the online store to prepare for shipment.
  • Assist in conducting annual Shop inventory.
  • Restock merchandise and organize displayed items.
  • Tidy merchandise; rearrange displays, clean work areas.
  • Restock and assemble boxes and other supplies.
  • Open and/or close ticketing desk and/or OMCA Shop.
  • Count money at beginning and end of shift as assigned, ensure accurate registry logs.
  • Create and post program, event, and store signage conforming to OMCA Store style guides.
  • Stand in for Associate Director or Manager of Visitor Experience in their absence (as Manager on Duty).
Requirements
  • Ability to display and encourage visitor and internal customer service, take and share responsibility, and treat others with respect.
  • 2-3 years of retail, sales, or service industry experience.
  • English language proficiency in both spoken and written form.
  • Customer service practices and principles in a diverse environment.
  • Knowledge of basic math with demonstrated proficiency in handling money/cashiering.
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environment may include:

  • Museum environment involves both indoor and outdoor working conditions.
  • Ability to travel between OMCA locations, and other travel as required by position responsibilities.
  • Engage with diverse visitor populations for extended periods of time throughout the campus.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Ability to lift up to 25 lbs.
  • Moderate to loud noise from events, machinery, equipment, or vehicles.
EEO Statement

The Oakland Museum of California is dedicated to diversity, inclusion, accessibility, and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law.

We highly encourage our diverse community to apply for available employment, internship, fellowship, and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and the surrounding community.

In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.

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