Client Service Representative Level 1

3 weeks ago


Grand Rapids, United States CU*Answers Full time

Description POSITION SUMMARY The Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. The Level 1 Representative is a client facing support role and supports credit unions as it relates to software inquiries. ESSENTIAL JOB FUNCTIONS Provide day-to-day software support to customers via the telephone. Research problems as necessary and provide resolutions to customers. Escalate calls according to department expectations to Level 2/ Account Executive or other teams as outlined. Research and document software problems and forward them to Account Executive for processing. Take responsibility for increasing job knowledge, familiarity with credit union operations, and training and problem-solving skills. Maintain a positive contribution as a member of the Client Service team and complete all tasks assigned by management to meet team objectives. Provide on-site support and training as needed. Complete all other duties as assigned by management JOB QUALIFICATIONS High School graduate or equivalent is required. Familiarity with credit union operations is preferred. Excellent verbal communication and telephone skills; ability to compose single correspondence or other materials as directed. Ability to use discretion when dealing with sensitive or confidential data. Experience and aptitude using Microsoft application software (Outlook, Word, Excel, and PowerPoint) preferred. Superior typing, telephone and basic clerical skills preferred. Excellent organizational skills: ability to effectively handle multiple priorities and meet deadlines. Thoroughness, excellent attention to detail; ability to take initiative and work independently. Requires valid driver's license. CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws. CU Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.



  • Grand Rapids, United States CU*Answers Full time

    Job DescriptionJob DescriptionDescription:POSITION SUMMARYThe Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. The Level 1 Representative is a client facing support role and supports credit unions as it relates to software inquiries.ESSENTIAL JOB...


  • Grand Rapids, United States CU* Answers Full time $16

    POSITION SUMMARYThe Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. The Level 1 Representative is a client facing support role and supports credit unions as it relates to software inquiries. ESSENTIAL JOB FUNCTIONSProvide day-to-day software support to...


  • Grand Rapids, United States VCA Animal Hospitals Full time

    We are looking for a Client Service Representative to join our brand-new location in Grand Rapids Michigan VCA Knapps Corner Animal Hospital is OPENING in September 2024. Location: 2078 East Beltline Ave. Grand Rapids, MI 49525 Compensation: $ 16- Client Service, Representative, Service, Animal Care, Retail, Client


  • Grand Rapids, United States VCA Animal Hospitals Full time

    **We are looking for a Client Service Representative to join our brand-new location in Grand Rapids Michigan VCA Knapps Corner Animal Hospital is OPENING in September 2024.** **Location:** **2078 East Beltline Ave. Grand Rapids, MI 49525** **Compensation** **:** $ 16- $ 18/ hour. Compensation is negotiable based on experience. **Schedule:** Full time and...


  • Grand Rapids, United States Arbor Circle Corporation Full time

    Job DescriptionJob DescriptionPosition Details(In-Office Position) Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services as well as employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry,...


  • Grand Rapids, United States Arbor Circle Corporation Full time

    Job DescriptionJob DescriptionPosition Details Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services as well as employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization,...


  • Cedar Rapids, United States Bluepearl Full time

    B l uePearl Pet Hospital in Cedar Rapids, is hiring Client Service Representatives !Are you an excellent customer service professional?Do you offer guidance, comfort, and support?Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?If you are seeking an opportunity with a team that inspires growth...


  • Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1...


  • Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be...


  • Grand Rapids, United States Pine Rest Christian Mental Health Services Full time

    Cost Center Scheduled Weekly Hours 40 Work Shift First Shift (United States of America) Shift & Status Who Are We? We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in...


  • Grand Rapids, United States Acrisure LLC Full time

    About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more....


  • Grand Rapids, United States Bankers Life Full time

    Entry Level Financial Representative - Insurance Sales Location: Grand Rapids, MI, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial...


  • Grand Rapids, United States Gallagher Full time

    Introduction: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...


  • Grand Rapids, United States North Homes Inc. Full time

    Job DescriptionJob DescriptionDescription:It is the Client Financial Representative’s primary responsibility to provide great customer service by working with each client to ensure their account is financially secured. This employee is responsible for verifying insurance and assuring all paperwork is completed with accurate data.Duties and...


  • Grand Prairie, United States HAI, inc Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Entry Level Customer Service Representative position might be what you are looking for! We are...


  • Grand Prairie, United States HAI, inc Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Entry Level Customer Service Representative position might be what you are looking for! We are...


  • Grand Prairie, United States HAI, inc Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Entry Level Customer Service Representative position might be what you are looking for! We are...


  • Grand Rapids, United States Acrisure LLC Full time

    About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more....


  • Grand Rapids, United States The Amynta Group Full time

    We're thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling all incoming calls to our call center. The Customer Service Representative is responsible for assisting callers regarding the company's programs ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Receives incoming calls from...


  • Grand Rapids, United States Snelling Full time

    Snelling is looking for Excellent Customer Service Representatives to join the banking/mortgage industry. The responsibilities of this position include: handling customer inquiries made via telephone, email, live chat or other electronic means. By using job knowledge and the information available, this position will make every effort to answer customer...