Help Desk Analyst
2 weeks ago
Description: M365 experience: • Understanding of Outlook – user signature, shared mailboxes, offline files, reviewing old profiles • Microsoft MFA troubleshooting • Proficient in creating new Outlook Desktop Profiles • Proficient in Mobile Device (Android/IOS) Outlook Setup • Familiarity with m365 admin console • Familiarity with m365 AAD environment and with Active Directory in general • Familiarity with Sharepoint/Onedrive (user level) sync and connection • Troubleshoot mailbox issues for users • Provide detailed troubleshooting information for m365 related issues that need escalation Cisco Cloud Calling (Jabber/Webex Cloud) Software: • Webex and Jabber Software Install and Setup • Headset setup • Voicemail pin reset • Troubleshoot Webex/Jabber related issues for users • Provide detailed troubleshooting information for Cloud Calling related issues that need escalation End User Compute (Laptop) Deployment: • Strong understanding of Microsoft Windows OS and MS Office Products • Familiarity with MS Intune • Some experience with joining endpoints to MS AAD/Intune • Familiarity with Zscaler and SSL VPN (i.e. Cisco AnyConnect) • Familiarity with Apple desktop operating systems • Familiarity with User Acceptance Testing (UAT) – work with user to test functionality of new endpoints. This includes business applications and printing and scanning • Internet Browser familiarity – export/import favorites • Have ability to assist user with out of the box setup of hardware (laptops, docks, headset, peripherals) • Install additional software on endpoints • Install proper printer/scanner drivers • Troubleshoot all endpoint related issues • Provide detailed troubleshooting information for EUC related issues that need escalation Experience Level: Intermediate Level Benefits: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Help Desk Analyst I
1 month ago
Grand Rapids, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in need of a Help Desk Analyst I to join our team in GRAND RAPIDS, Michigan. This role operates in a Help Desk/Call Center environment within the legal industry, offering a contract to hire employment opportunity. As a Help Desk Analyst I, you will be involved in various tasks ranging from troubleshooting and resolving...
-
Help Desk Specialist
4 days ago
Grand Rapids, Michigan, United States Creative Financial Staffing Full timeJob Title: Help Desk Specialist Location: Onsite Job Type: Permanent | Full-Time Salary: $45,000-$55,000About the Role: We are seeking a proactive and customer-focused Help Desk Specialist. The ideal candidate will have a minimum of one year of help desk or support experience, excellent problem-solving skills, and the ability to work independently. This...
-
Help Desk Support Specialist
1 week ago
Grand Rapids, Michigan, United States LHH Recruitment Solutions Full timeJob SummaryWe are seeking a highly skilled and customer-focused Help Desk Agent to join our dynamic team at LHH Recruitment Solutions. As a Help Desk Agent, you will be responsible for providing exceptional customer service by assisting clients with inquiries via phone, ensuring prompt and accurate solutions.Key Responsibilities:Provide top-notch customer...
-
Help Desk Agent
2 weeks ago
Grand Rapids, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionAre you a problem-solver with a passion for helping others? Do you excel at providing excellent customer service and have a keen eye for detail? If so, we want YOU to join our dynamic team as a Help Desk Agent!Key Responsibilities:Provide exceptional customer service by assisting clients with inquiries via phone, ensuring prompt...
-
Helpdesk / Service Desk Support Analyst - Hybrid
2 months ago
Grand Rapids, United States Evolution Recruitment Solutions, USA Full timeOur client is a leading US insurance brokerage and they are looking for a Service Desk Analyst to join their expanding team. In this varied role you will provide support to all business units, team members and operational staff.You should have strong communication and technical skills, plus good functional knowledge of IT best practices. If you perform well,...
-
Helpdesk / Service Desk Support Analyst - Hybrid
2 months ago
Grand Rapids, United States Evolution Recruitment Solutions, USA Full timeOur client is a leading US insurance brokerage and they are looking for a Service Desk Analyst to join their expanding team. In this varied role you will provide support to all business units, team members and operational staff.You should have strong communication and technical skills, plus good functional knowledge of IT best practices. If you perform well,...
-
Senior IT Help Desk Specialist
4 weeks ago
Grand Rapids, Michigan, United States Rehmann Full timeEmpower Your PurposeWe are seeking a skilled Client Service Engineer (Level II) to join our Rehmann Technology Solutions team. As a key member of our first line of service, you will provide remote technical support using exceptional troubleshooting and problem resolution skills.Key Responsibilities:Elevate complex problems to other team members for...
-
IT Service Desk Analyst
1 month ago
Grand Junction, Colorado, United States Community Hospital Full timeService Desk TechnicianThe IT Service Desk team at Community Hospital serves as a first point of contact and a primary source of resolutions and expertise for all internal technology needs. As a Service Desk Analyst, you will play a key role in managing internal support requests and contributing to a steady stream of enterprise-level project work that...
-
Desktop Support Analyst
2 weeks ago
Grand Rapids, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a Desktop Support Analyst to join our team in Grand Rapids, Michigan. This role offers a contract to hire employment opportunity in the law office environment, specifically in the Help Desk/Call Center industry. You will be responsible for providing professional communication and technical support, including...
-
IT Service Desk Analyst
4 weeks ago
Grand Junction, Colorado, United States Community Hospital Full timeJob SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Community Hospital. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, resolving a high volume of service requests, and collaborating with the IT team to deliver enterprise-level projects.Key...
-
PC Help Desk Technician
4 weeks ago
Wisconsin Rapids, Wisconsin, United States Krones Full timeJob Title: PC Help Desk TechnicianKrones is a leading system supplier for breweries and beverage producers, as well as for the food, chemical, and cosmetics industries. We are currently seeking a PC Help Desk Technician to join our dynamic organization in the US.Job Summary:The PC Help Desk Technician will be responsible for resolving internal user problems...
-
Helpdesk | Help Desk Onsite
1 month ago
Cedar Rapids, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk II in CEDAR RAPIDS, Iowa. The role will be focused on providing technical assistance in a dynamic environment within the Healthcare, Hospitals, Social Assistance industry. The selected candidate will be responsible for resolving technical issues,...
-
Credit Analyst
2 months ago
Grand Rapids, United States Mercantile Bank Full timeStart your career in banking with us! Mercantile Bank is looking to hire full-time Credit Analysts to support our Commercial Lending teams in the following markets: Traverse City, Mount Pleasant, Lansing, Troy, Holland and Grand Rapids. Receive the best Commercial Training in the state and be part of a team that is on track to become future leaders in...
-
Programmer Analyst
3 weeks ago
Grand Rapids, Michigan, United States Van Andel Institute Full timeAbout the RoleWe are seeking a skilled Programmer Analyst to join our team at Van Andel Institute. As a Programmer Analyst, you will play a critical role in supporting the mission and goals of the Institute by serving as a technical expert in application integrations and custom web applications.Key ResponsibilitiesMaintain integrations for purchased software...
-
Desktop Support Analyst
2 weeks ago
Grand Rapids, United States Robert Half Full timeDescription We are seeking a Desktop Support Analyst to join our team in Grand Rapids, Michigan. This role offers a contract to hire employment opportunity in the law office environment, specifically in the Help Desk/Call Center industry. You will be responsible for providing professional communication and technical support, including troubleshooting,...
-
Programmer Analyst
4 weeks ago
Grand Rapids, Michigan, United States Van Andel Institute Full timeJob Title: Programmer AnalystVan Andel Institute is seeking a skilled Programmer Analyst to support the mission and goals of the Institute by serving as a key member of the IT Applications team.About the Role:The Programmer Analyst will be responsible for maintaining integrations for purchased software, with a focus on the Workday ERP system. This includes...
-
Front Desk Supervisor
4 weeks ago
Grand Rapids, Michigan, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager...
-
IT Service Desk Technician
2 weeks ago
Grand Rapids, United States TEKsystems co Allegis Group Full timeDescription:This position will be a Tier I / Tier II IT Support role.Excellent customer service skills. Phone/chat support experience a plus because of remote work.Proficiency with Windows and MacOS. Experience with Linux a plus.Experience in a scientific or academic setting a plus. Doesn't have to be IT.Basic scripting skills a plus (Especially PowerShell,...
-
PC Help Desk Technician
1 month ago
Wisconsin Rapids, Wisconsin, United States Krones Full timeJob DescriptionKrones Inc. is seeking a skilled PC Help Desk Technician to join our dynamic organization in the US. As a key member of our IT team, you will be responsible for resolving internal user problems and ensuring the correct operation of company computers.Key Responsibilities:Resolve user problems and troubleshoot computer systems, hardware, and...
-
Front Desk Supervisor
5 days ago
Grand Rapids, Michigan, United States Homewood Grand Rapids Full timeJob Summary:The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, while assisting the Front Desk Manager and/or General Manager in maximizing room revenue and occupancy. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under...