Veteran Services Officer-Temporary Grant Funded

4 weeks ago


Littleton, United States Arapahoe County Government Full time

Description The Veterans Services Officer (VSO) serves as a resource for veterans and their families in accessing information about veterans' benefits and services and provides assistance in applying for the benefits and services. The Colorado Department of Veterans Affairs requires assistance to Veterans and their families in compliance with Sections 28-5-801 et seq. Colorado Revised Statues in receiving their benefits such as, but not limited to: Claims application and processing: Provide information to veterans and family members about financial assistance for which they may be eligible. Assist veterans and family members with the application process for assistance. Follow up with veterans and family members throughout the duration of the claims process.Burials: Provide veterans within Arapahoe County the information regarding their burial allowance Advise and assist family members of veterans with collection of death pensionHealth Services: Assist veterans in processing claims for medical benefits Assist and coordinate with veterans Medicaid issuesEducation Benefits: Provide referrals and information regarding VA education and training assistance. NOTE: This is a Temporary Grant Funded position. Duties The VSO provides information about veterans' benefits and services and assists the veteran or their family member to understand their eligibility for benefits and services through: Face to face meetings with veterans and family members. Meeting with other individuals/organizations interested in or involved with services to veterans. Public presentations to community groups and organizations. News releases on new or changing information. Information articles for dissemination via the County website or local press or other channels as appropriate.Prepare and follow up on time sensitive claims which may include the following: Interviewing the veteran and assessing needs and eligibility for all possible VA benefits. Advising and aiding veterans and dependents in presenting disability, pension, insurance, vocational, and other matters while working in cooperation with the Veterans Administration and other agencies; and in accordance with federal, state, and local laws and regulations. Reviewing legislation, regulations, and precedents to evaluate and determine validity of claim. Reviewing veterans' military medical/dental reports and service history to evaluate and determine the validity of a claim. Prepare documents/claim forms and briefs and assembles pertinent evidence. Request hearings before government boards and presents brief. Assisting with appeals as appropriate to specific situations.Track customers and referrals using various computer software/systems. Summarize date collected. Maintains customer service by answering the VSO phone, returning phone calls and emails, and scheduling appointments with customers. Public speaking skills used to prepare and present information and outreach to the community. Attends various veteran related meetings and events to provide information about services available. Attends appropriate training events as approved by supervisor or required by the State. Develops community relationships with service providers that can assist veterans with other needs such as housing, emergency rent/food/utilities, and other basic needs that may be required. Skills, Abilities and Competencies: Understanding of US Department of Veterans Affairs and Colorado Department of Veterans Affairs and the policies and procedures related to this program is preferred. Must be able to: Adhere to the standards of the Privacy Act of 1974 (U.S.C. * 552A) as amended. Adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rules. Adhere to the Freedom of Information Act 5 U.S.C. * 552, as amended. Comply with VA and CVA regulations and policies. Maintain current information on VA and DOD egulations, policies and procedures as they relate to veterans' issues.Should possess a basic understanding of medical knowledge and terminology. Ability of speak publicly to groups ranging from 6-150 in the presentation of outreach and informational materials. Excellent customer service skills. Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity



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