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Veteran Care Coordination Specialist
2 months ago
Allpro Homecare is seeking a dedicated VA Homecare Coordinator to enhance our service delivery to veterans.
Founded and operated by a service-disabled veteran, Allpro Homecare is committed to serving those who have served our country. Our mission is to provide exceptional homecare services, ensuring our veterans receive the support they deserve.
This role encompasses a variety of responsibilities, including:
- Recruiting, hiring, and onboarding qualified caregivers.
- Managing client schedules effectively.
Work Schedule:
Monday to Friday, 8:00 AM to 4:30 PM, in-office.
Key Responsibilities:
- Accepting new veteran referrals and accurately entering client demographics, service authorizations, and service requirements into the designated scheduling software.
- Initiating contact with new clients within 24 hours of referral and with staff within one week.
- Overseeing daily staffing and scheduling of caregivers to optimize client service hours and meet agency performance metrics.
- Maintaining timely communication with the Director, other Coordinators, and clients regarding any changes in conditions, critical incidents, or schedule adjustments.
- Assessing client service needs as outlined in service agreements, urgent requests, and care plans.
- Recruiting, interviewing, and completing the onboarding process for new caregivers to fulfill staffing requirements for assigned caseloads. Participation in local job fairs and recruitment activities may be required.
Qualifications:
- High School Diploma or GED is required.
- Experience in VA Homecare Scheduling and Recruiting is essential.
- Familiarity with Axiscare or similar scheduling software systems is preferred.
- Strong attention to detail and accuracy, with excellent organizational skills to prioritize and manage multiple projects efficiently.
- Exceptional verbal and written communication skills.
- Able to interact effectively at all organizational levels and work collaboratively within a team to support company objectives.
- Proficient in computer skills, including MS Office, MS Excel, and MS Word.
- Capable of handling new tasks without predefined procedures.
- Approachable, flexible, and adaptable to change.
- Compassionate, caring, self-motivated, and a team player.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 15 pounds.
Benefits of Employment at Allpro:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Paid Time Off
- Sick Leave
