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IT Help Desk
1 month ago
We are looking for an experienced IT Help Desk to support the U.S. Attorney's Office, Southern District of Florida (USAO SDFL). Your scope of work includes providing comprehensive computer support to all personnel, managing the IT helpdesk, and assisting users with various IT-related issues.
This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.
Apply today
RESPONSIBILITIES
- Staff the IT helpdesk
- Assist users with various IT-related troubles
- Install and maintain USAO hardware and software
- Move IT equipment physically
- Administer user accounts
- Monitor and diagnose IT systems
- Use trouble tickets to follow issues
- Train district users
- Track IT equipment
- Perform other IT-related tasks as assigned by the Systems Manager or senior technicians
- Maintain the utmost level of customer service, responsiveness, communication, and judgment
- Travel to other district offices on a regular basis using government-provided vehicles
- Work after hours and weekends in certain instances
BACKGROUND
- 4 years of experience in administrative, professional, investigative, technical, or other relevant work
- Proficiency in installing, maintaining, and troubleshooting hardware and software
- Physical capability to move IT equipment
- Willingness to travel regularly
- Strong customer service, communication, and interpersonal skills
EDUCATION
- 2 years of completed college studies in the computer/IT field
- Bachelor's degree preferred
LOCATION
- West Palm Beach, FL 33401
TELEWORK
- N/A
CLEARANCE
- U.S. citizenship required since this role supports the U.S. federal government
CLIENT
- Department of Justice (DOJ)
TRAVEL
- Occasional travel is required
WORK HOURS
- 40 hours per week
- 8 hours per day
EMPLOYMENT CLASSIFICATION
- Employment Classification Eligibility - Nonexempt
RELOCATION
- Not eligible for relocation benefits
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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.
Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.