Front Desk Supervisor

1 month ago

Palm Beach, United States Castle Group Full time

Overview:

The Front Desk Head Concierge Supervisor is responsible to oversee all Front Desk employees, the lobby area, make safety announcements, receive and distribute packages, control building entry, and greet, assist, smile and serve the residents and their visitors. Having experience in the Hospitality Industry, he/she is dedicated to constantly improving the guest experience through excellent communication, sincere service skills and constant training.

Responsibilities:

(May include some or all of the following as applicable)

  • Oversees Front Desk employees and makes sure fire safety, alarm announcement, and all other job required procedures are understood and met.
  • Monitor the handling of building access controls, the records, logs and service logs.
  • Submit weekly reports to the Management office.
  • Must be customer service oriented and dedicated to constantly improving the residents experience.
  • Maintains the Front Desk keeping the space organized, clean and efficient.
  • Must maintain constant communication of changes, memos and notices with all FD employees throughout the week.
  • Must have the ability to work as a team member.
  • Must be accessible to and approachable with residents/guests.
  • Must be familiar with the Safety and Environmental Protection Policy and carry out the policies and procedures appropriate for his/her position.
  • Follows safety procedures and maintains a safe work environment.
  • Must sign for packages and contact guests to inform them that their packages have arrived.
  • Must monitor and help maintain a clean and organized valet/package room.
  • Must answer the phone within three rings.
  • Assign breaks and perform the duties at the desk when needed.
  • Report to General Manager and/or Property Manager and inform them according to the daily log books.
  • Must be fully knowledgeable and able to instruct others in the use of all emergency equipment and their procedures, fire alarms and their procedures, package receiving and distributing procedures, telephone etiquette, and all other training as recorded in the Operations Manual.
  • Understand and be able to train others in the use of JENARK software system to access any and all information pertinent to the Front Desk area.
  • Attend weekly management meetings and update other departments on the ongoing improvements in the area of Front Desk.
  • Attain, organize and approve all information that may be useful to our residents such as menus, dry cleaning options, cleaning service options, car service establishments, professional babysitting services and other services that may help improve the residents experience.
  • Constantly monitor, test and share this information within your team.
  • Lead by example, be professional, maintain perfect adherence to our uniform requirements.
  • Develop your team, training and motivating them to be the best they can be.


Qualifications:

Education/Training/Certifications/Licenses:

High school diploma or equivalency preferred. Completion of College level courses in Hospitality is strongly desirable.

Experience/Knowledge/Skills:

Two (2) or more years of experience in the Hospitality Industry. Effective written and verbal communication skills; Multiple language fluency is desirable. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required.

Computer literacy:

Intermediate command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook.

Language requirements:

Multiple language fluency is desirable.

Travel and availability requirements:

May be required to travel to multiple locations in the state on an as needed basis.

Physical Requirements:

Ability to lift 30 to 5 lbs. and work in a sitting position for long periods of time. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive and exchange ideas and information by means of the spoken and written word; ability to quickly and easily navigate the property/building as required to meet the job functions.

Ability to respond to emergencies in a timely manner. Ability to work flexible hours and weekends.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis.

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.

  • Front Desk Supervisor

    3 months ago

    Miami Beach, United States Shelborne South Beach Full time

    ** Front Desk Supervisor** Location * Summary * Description * Skills Summary **Front Desk Supervisor** Salary $17 / Hour Schedule Full Time Experience Minimum 2 years of experience Location Category Hotel **Front Desk Supervisor** Description As a Front Desk Supervisor you will o rchestrate and expedite the registration and checkout process at the front desk...

  • Front Desk Supervisor

    2 weeks ago

    Panama City Beach, United States Sugar Sands Beachfront Hotel Full time

    Job DescriptionJob DescriptionBy the Sea Resorts is seeking an experienced Front Desk Supervisor.Description of the Role:The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the hotel's front desk and providing exceptional customer service to our guests. This position involves overseeing the front desk staff, managing guest...

  • Front Desk Supervisor

    4 months ago

    Miami Beach, United States HEI Hotels & Resorts Full time

    Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer

  • Front Desk Supervisor

    2 weeks ago

    Virginia Beach, United States Complete Women’s Care Full time

    EMPLOYEE MANAGEMENT:This individual is responsible for supervising a team of front desk receptionists. The Front Desk Supervisor assesses operational needs and determines staffing needs. They find and train suitable candidates and manage their day-to-day activities. They create daily work schedules, approve time off requests and provide regular...

  • Front Desk Supervisor

    1 week ago

    Virginia Beach, United States Complete Women’s Care Full time

    EMPLOYEE MANAGEMENT:This individual is responsible for supervising a team of front desk receptionists. The Front Desk Supervisor assesses operational needs and determines staffing needs. They find and train suitable candidates and manage their day-to-day activities. They create daily work schedules, approve time off requests and provide regular...

  • Front Desk Supervisor

    3 months ago

    Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

    * / * / * Front Desk Supervisor HIRING NOW! MULTIPLE POSITIONS AVAILABLE $13/hr Job Summary: The Front Desk Supervisor is a liaison between all operational departments relating to the Owners/guests vacation experience. Provides an enjoyable vacation experience from check in to check out. Assists Resort Management in maximizing Resort inventory, average...

  • Front Desk Supervisor

    4 weeks ago

    Palm Springs, United States Desert Ophthalmology Full time

    Job DescriptionJob DescriptionDesert Ophthalmology is looking for a Front Desk Supervisor to join our Team.Job SummaryResponsibilities/Duties/Functions/Tasks:Must be able to train new hires when available on the following skill sets:Check-InCheck OutBatching/BalancingResponsible for copayment, patient balances, coinsurance, and deductibles are collected on...

  • Front Desk Supervisor

    1 month ago

    North Miami Beach, United States Newport Beachside Hotel & Resort Full time

    Property Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...

  • Front Desk Supervisor

    4 weeks ago

    Palm Springs, United States Desert Ophthalmology Full time

    Benefits: Competitive salary Employee discounts Paid time off Desert Ophthalmology is looking for a Front Desk Supervisor to join our Team.Job SummaryResponsibilities/Duties/Functions/Tasks:Must be able to train new hires when available on the following skill sets:Check-InCheck OutBatching/BalancingResponsible for copayment, patient...

  • Front Desk Supervisor

    3 months ago

    Dania Beach, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job DescriptionJob DescriptionJob SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Supervisor takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front...

  • Front Desk Supervisor

    3 months ago

    Dania Beach, United States Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job Description Job Summary Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Supervisor takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take...

  • Front Desk Supervisor

    2 weeks ago

    Dania Beach, United States Concord Hospitality Full time

    Now Hiring: Front Desk Supervisor We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...

  • Front Desk Supervisor

    3 months ago

    Miramar Beach, United States Hilton Sandestin Beach Full time

    Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton...

  • Front Desk Supervisor

    2 weeks ago

    Delray Beach, Florida, United States Courtyard by Marriott Delray Beach Full time

    Job DetailsJob Location: Courtyard Delray Beach - Delray Beach, FLPosition Type: Full TimeSalary Range: $ $18.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelDescriptionOverview: A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that...

  • Front Desk Supervisor

    1 month ago

    Delray Beach, United States KOLTER HOSPITALITY GROUP Full time

    Job DetailsJob Location Courtyard Delray Beach - Delray Beach, FL Position Type Full Time Salary Range $18.00 - $18.00 Hourly Travel Percentage None Job Shift Any Job Category Hospitality - Hotel DescriptionOverview: A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that...

  • Front Desk Supervisor

    1 month ago

    Delray Beach, United States Courtyard by Marriott Delray Beach Full time

    Job Details Job Location:    Courtyard Delray Beach - Delray Beach, FL Position Type:    Full Time Salary Range:    $18.00 - $18.00 Hourly Travel Percentage:    None Job Shift:    Any Job Category:    Hospitality - Hotel DescriptionOverview: A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by...

  • Front Desk Supervisor

    3 months ago

    Miramar Beach, United States Hilton Sandestin Beach Full time

    Job DescriptionJob DescriptionHilton Sandestin Beach prides itself on providing each guest with the very best service.  To do this, we must attract and retain only the very best team members to join us on our very special and singular journey.  While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel...

  • Front Desk Supervisor

    2 months ago

    Myrtle Beach, United States Vacation Myrtle Beach Full time

    **Front Desk Supervisor** Be a part of our VMB Family and be automatically entered into our $25,000 cash giveaway! Wages have been increased $2/hr.please ask for more info! Additionally, eligibility for monthly incentive and end of season bonus! Join our Vacation Myrtle Beach Family We are looking for an outgoing, upbeat personality, who has the gift of...

  • Front Desk Supervisor

    2 weeks ago

    Myrtle Beach, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Supervisor

    2 weeks ago

    Myrtle Beach, United States DoubleTree Resort by Hilton Myrtle Beach Oceanfront Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...