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Senior Manager, People Operations REMOTE

1 month ago

Boston, United States Contributor Development Partnership Full time
Our Organization

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $785 million in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

For more information visit www.cdpcommunity.org

Position Overview

Reporting to the Chief People Officer, the Senior Manager, People Operations is a high visibility, high-impact role responsible for providing the full range of day-to-day and project HR support for the geographically distributed CDP employee base. This role will support all facets of HR: employee relations, performance management, data reporting & analysis, benefits & compensation, talent acquisition, and overall support of ongoing employee needs. The role will also partner with the Organizational Intelligence and Development Team as well as the CDP’s Diversity Equity and Inclusion Groups to deliver strategic initiatives in support of CDP’s mission.

Are you a passionate HR professional who thrives in a fast-paced environment? Do you enjoy building strong relationships and supporting employees throughout their lifecycle in a dynamic, ambitious fast-growing mission-oriented company? If so, we want to hear from you

The Opportunity:

We are seeking a highly motivated and experienced Senior Manager, People Operations lead our HR Operations function at CDP. You will play a critical role in partnering with the business to ensure our HR processes and programs are efficient, scalable, and compliant, supporting our ambitious growth goals.

Responsibilities:
  • CDP Support: Serve as the primary HR contact for the CDP team, providing guidance, service, and information on all lifecycle activities. This includes problem-solving, resolving inquiries, and channeling requests to appropriate resources with vendors, our brokers and managers.
  • Talent Acquisition & Onboarding: Manage the entire recruitment process, including candidate screening, interviewing, offer negotiation, and new hire onboarding activities. You will ensure a smooth, efficient and positive onboarding experience for all new employees.
  • HR Information Systems (HRIS) Management: Process all employee data and actions within the HRIS system, including new hires, promotions, exits, benefits changes, and organizational updates. Maintain accurate and up-to-date employee records.
  • Data-Driven Decision Making: Support departmental reporting needs by gathering data, analyzing trends, and providing recommendations to leadership.
  • HR Compliance & Risk Management: Oversee and manage CDP's HR compliance initiatives, ensuring adherence to all state and federal regulations. This includes developing and implementing policies and procedures to mitigate HR risks.
  • Employee Engagement Champion: Provide leadership and support for employee engagement initiatives, fostering a positive and inclusive work environment. This involves collaborating with managers and employees to develop and implement new programs.
  • Diversity, Equity, and Inclusion (DE&I): Contribute to the company's DE&I strategy by providing structural and operational support for Employee Resource Groups (ERGs) and promoting a culture of inclusion.
  • Collaboration & Partnerships: Partner with the broader CDP team on various projects and initiatives, ensuring effective cross-functional collaboration.
  • Employee Relations & Coaching: Support employee relations cases, including performance management coaching, leave administration (FMLA, ADA), and flexible work arrangements.
  • Performance Life Cycle: From Feedback, to Reviews and Goal Settings, support the technical and operational elements of CDP’s talent through tools, process, education and support.
  • Compensation Strategy and Planning: In partnership with the CPO facilitate the compensation strategy, benchmarking, merit and bonus planning activities for CDP.
Experience/Skills
  • Minimum 5-8 years’ experience, including strong execution of HR activities using innovative and streamlined processes that leverage tools and prioritize the experience.
  • Excellent client focus and ability to provide timely follow-up and follow-through.
  • Ability to navigate the unknown, finding information, answers and solutions by navigating internal and external channels.
  • Strong business and leadership acumen, professional/collaborative approach,
  • High self-motivation and strong organizational skills as well as a Learning Mindset
  • Ability to handle sensitive and confidential information appropriately.
  • Ability to work in a fast-paced environment overseeing multiple projects simultaneously while meeting deadlines and willingness to adapt to changing responsibilities.
  • Proficient in Microsoft Office including Word, Excel, PowerPoint and HRIS software; ADP WorkforceNow plus. Willing to test and implement new tools such as AI.
Our company culture is important to us. Successful candidates will identify easily with the following impact skills, as listed below:
You are…
  • A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.
  • A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.
  • Process Oriented: You’re able to understand, work in, create, and improve processes.
  • A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.
  • Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
  • Entrepreneurial: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

Educational Requirements

Bachelor’s Degree, or commensurate experience, is required

Additional Requirements

CDP is a remote-first company with our hub located near Boston. While most work is done virtually, occasional travel may be required for in-person collaboration and strategic initiatives.

CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at accomodations@cdpcommunity.org