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Customer Onboarding Engineer

3 months ago

San Francisco, United States iTCO Solutions Full time
Notes
  • Customer Onboarding Engineer - 100% Remote - Any Time zone
  • 3-5 yrs exp
  • SPL is nice to have, not mandatory
  • Troubleshooting, Implementation, client handling
  • Salesforce - nice to have
  • Tier-3

Job Title: Customer Onboarding Engineer
Duties: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Client, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Client careers and how you can become a part of our journey

Role:
As Customer onboarding engineer in the Artificial Intelligence team, you will support the launch of new AI products by onboarding customers onto our latest AI product. You will own customer communication, the onboarding process and ensuring customers are successfully using the product. You will collaborate with cross-functional teams and review Client's AI tools in development..

Responsibilities:
  • Work with Client applications and add-ons to fulfill customer needs
  • Develop Client dashboards to monitor usage and trends of Client Applications
  • Support solutions for Client add-ons deployments
  • Communicate with customers to ensure success
  • Partner with business application teams to enable customers and complete orders
  • The Client engineer will work with other teams to perform troubleshooting, and provide assistance with the creation of Client search queries and dashboards

Skills:
  • 5+ years of experience with Client
  • Great communication skills - verbal and written
  • Experience with Client applications and add-ons
  • Experience developing Client search queries in the SPL query language, and developing dashboards in Client.
  • Strong critical thinking, problem-solving, logic, and analytical skills
  • Must be able to be in a stationary position more than 50% of the time

E-Verify: United States Employment Opportunities Only

E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration and allows employers to confirm an individual's employment eligibility to work in the United States. Under the E-Verify rules, effective September 8, 2009, federal agencies subject to the Federal Acquisition Regulation are required to modify, and include in new contracts, a provision that requires federal contractors and subcontractors to use E-Verify. ITCO Solutions is required to adhere to these requirements.

ITCO Overview
Performance. Excellence, Value. Founded in 1997, our success is built on our relationships with our clients and our ability to deliver real value. ITCO Solutions is a technology services organization specializing in Workforce Solutions, Consulting Services, and Software Licensing.

At ITCO Solutions, our goal is to create a long-term relationship by providing quality service and delivering real value to our consultants and clients. We are not a staffing firm that will just submit resumes with little value. The ITCO team works directly with the hiring manager to understand requirements so we can deliver a consultant that fits.

Workforce Solutions Providing qualified IT talent to fill client resource needs, augment staff, and deliver projects on time. Engage ITCO Workforce Solutions to bolster the capacity of your IT staff and/or extend your capabilities beyond your existing skill sets.

Consulting Services Streamline your adoption of technology and ensure optimal investment with ITCO Consultants.
  • Turn-Key project delivery
  • Reduce complexity
  • Infrastructure, Virtualization, Cloud, and Managed services
SmartSoft Licensing Solutions has set a new standard of value in helping companies maximize their purchasing power across the software spectrum.
  • Hard-dollar costs savings by as much as 30% for enterprise software licensing
  • Simplify the management and maintenance of software purchases
  • Provide an assessment of your existing licensing

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