Client Care Coordinator

4 weeks ago

Grafton, United States Comfort Keepers Full time

Make more than a living

Are you looking for a rewarding career that will allow you to make someone's day, every day? Do you love building and maintaining working relationships with others that improve their quality of life? If so, we've got the job for you

Comfort Keepers of Grafton, WI is seeking a Client Care Coordinator to join our team At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their homes. As a Client Care Coordinator, you will have the opportunity to support our caregivers in delivering one-on-one care that enhances the quality of life of our clients and their families.

Job Benefits:

  • 401(k) with Pre-Tax and Roth options and Employer Match beginning the first of the month following 90 days from the date of hire.
  • Medical, Dental, Vision, Life, and Short/Long Term Disability benefits are available the first of the month following 30 days from the hire date for full-time employees.
  • Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may be used immediately after accrued.

Job Summary:

The Client Care Coordinator (CCC) is responsible for managing the client experience from referral to continuity of care. The role of the CCC begins in the field, where they will assist the Operations Manager with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialists, and other senior-related referral sources. Next, the CCC will interact with prospective clients by taking referral calls, educating the prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the CCC will be responsible for managing the uninterrupted care of the client through the organization of family resources and interaction with other personnel, such as community providers, insurance companies, case managers, and other third-party payors. Finally, the CCC will work directly with the Homecare Services Coordinator (HSC) to ensure that shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.

Job Requirements:

  • Minimum of high school diploma or GED.
  • Minimum of one to three years of experience in a like position.
  • Strong experience in sales with a proven track record of success.
  • Demonstrated leadership skills and outstanding people management skills.
  • Exceptional customer service skills and written/verbal communication.
  • Willingness to spend extended periods in the field with driving as a requirement.
  • A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).

Working Environment / Physical Demands:

  • Office environment. 
  • Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight.
  • Extended time at a computer work screen and on the telephone.
  • Extended time in motor vehicle.

Start your rewarding career in home care today with Comfort Keepers

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship.

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