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Technical Support Intern
4 months ago
We’re Hiring for a Technical Support Intern If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark THE ROLE: The Technical Support Intern will be part of the Technical Services group that provides AMI/AMR software/hardware and technical support for the three main utility markets (electric/gas/water) in North America. This position will perform first tier/triage technical support for software/hardware and phone/onsite technical support in water/gas/electric utility markets. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Perform software/hardware phone support and on-site support (on as needed basis) on AMR/AMI systems. Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction. Participate in the day-to-day operations of handling Technical Service requests from Sales, Distributors, PMs, and external customers using AMR/AMI systems. Resolve the customer's issues via past experience, current working knowledge, or by using the knowledge management tool within Salesforce. Provide excellent customer service to customers. Participation in Xylem Watermark volunteer activities QUALIFICATIONS: Working towards a Bachelor of Science Degree in computer science, mechanical engineering network administration or electrical engineering; or equivalent experience is desirable Communication and Customer Service skills Experience with meter reading software, web applications, UNIX/Linux commands/scripts, MySQL, SQL and basic SQL commands, as well as network troubleshooting is an advantage. Must be flexible to work non-standard hours Monday thru Friday. A working knowledge or experience with metering software/hardware products and AMR/AMI meter reading technology is an advantage. Excellent verbal and communications skills required for phone support of software/hardware products. This position requires a self-starter and someone who takes the initiative on issues with minimal supervision. At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
