Junior IT Support Technician
1 month ago
Responsibilities
Need someone in range of 2-3 years.
- Technical Support
- Participate as a member of the IT technical team to analyze functional or service requirements.
- Implement end-user or enterprise infrastructure services under guidance from senior engineers.
- Operate and administer infrastructure or software platforms of moderate complexity.
- Issue Resolution
- Resolve technical issues within your area of expertise.
- Identify potential escalations and proactively alert management.
- Provide solutions to prevent recurring problems, including patch management.
- Documentation and Configuration
- Ensure configuration management database entries are complete and accurate.
- Document solutions and incident resolution notes in English.
- On-Site Support
- Provide on-site field support, including installation, servicing, and repairing systems and equipment.
- Escort client/vendor suppliers as needed.
- Hardware and Software Troubleshooting
- Address hardware issues related to desktops, laptops, mobile devices, peripherals, and accessories.
- Troubleshoot software issues related to Windows 10, Microsoft Office Suite, Outlook, Skype for Business, OneDrive, and other corporate applications.
- Manage Microsoft patches, corporate software deployments, and group policies.
- System Imaging and Upgrades
- Build and reimage corporate-issued PCs.
- Perform necessary hardware upgrades to enhance end-user productivity.
- Network Troubleshooting
- Address LAN/WAN issues impacting employee productivity.
- Utilize understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
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