Junior IT Support Technician

1 month ago


Chicago, United States BravoTECH Full time

Responsibilities


Need someone in range of 2-3 years.

  1. Technical Support
  • Participate as a member of the IT technical team to analyze functional or service requirements.
  • Implement end-user or enterprise infrastructure services under guidance from senior engineers.
  • Operate and administer infrastructure or software platforms of moderate complexity.
  1. Issue Resolution
  • Resolve technical issues within your area of expertise.
  • Identify potential escalations and proactively alert management.
  • Provide solutions to prevent recurring problems, including patch management.
  1. Documentation and Configuration
  • Ensure configuration management database entries are complete and accurate.
  • Document solutions and incident resolution notes in English.
  1. On-Site Support
  • Provide on-site field support, including installation, servicing, and repairing systems and equipment.
  • Escort client/vendor suppliers as needed.
  1. Hardware and Software Troubleshooting
  • Address hardware issues related to desktops, laptops, mobile devices, peripherals, and accessories.
  • Troubleshoot software issues related to Windows 10, Microsoft Office Suite, Outlook, Skype for Business, OneDrive, and other corporate applications.
  • Manage Microsoft patches, corporate software deployments, and group policies.
  1. System Imaging and Upgrades
  • Build and reimage corporate-issued PCs.
  • Perform necessary hardware upgrades to enhance end-user productivity.
  1. Network Troubleshooting
  • Address LAN/WAN issues impacting employee productivity.
  • Utilize understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.



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