Current jobs related to Senior Support Technician - Holmdel - HBK CPAs & Consultants

  • IT Support and Help Desk

    3 months ago

    Holmdel, United States JGS Insurance Full time

    Job DescriptionJob DescriptionIT Support and Help DeskCompany DescriptionJGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned....

  • Senior Microsoft 365 Engineer

    1 month ago

    Holmdel, United States Perennial Resources International Full time

    Senior Microsoft 365 Engineer / Senior Collaboration Engineer 2 days per week onsite in either Bethlehem, PA or Holmdel, NJ This is a contract to hire position. Only local candidates will be considered. As a Senior Microsoft 365 Engineer / Collaboration Engineer, you will be responsible for designing, building, testing, deploying, and supporting Microsoft...

  • Senior PostgreSQL DBA

    1 week ago

    Holmdel, United States V-Soft Consulting Group, Inc. Full time

    Job Title: Senior PostgreSQL DBALocation: Bethlehem, PA or Holmdel, NJ (Hybrid - In office 2 days per week)Duration – Fulltime / Permanent RoleMust-Have Skills:10+ years of PostgreSQL DBA experience.Expertise in implementing and maintaining security controls in highly regulated environments.Experience with PostgreSQL replication and performance...

  • Senior PostgreSQL DBA

    1 week ago

    Holmdel, United States V-Soft Consulting Group, Inc. Full time

    Job Title: Senior PostgreSQL DBALocation: Bethlehem, PA or Holmdel, NJ (Hybrid - In office 2 days per week)Duration – Fulltime / Permanent RoleMust-Have Skills:10+ years of PostgreSQL DBA experience.Expertise in implementing and maintaining security controls in highly regulated environments.Experience with PostgreSQL replication and performance...

  • Senior Financial Officer

    1 week ago

    Holmdel, New Jersey, United States Guardian Life Full time

    Senior Accountant - Role OverviewThe Senior Accountant position at Guardian Life entails managing comprehensive accounting functions, establishing internal controls, and generating financial statements for a network of independent and company-operated agencies. Key duties encompass executing accounting evaluations, engaging in closing activities, crafting...

  • Senior Director, Strategic and Executive Communications

    7 days ago

    Holmdel, United States Vonage Full time

    SENIOR DIRECTOR, STRATEGIC COMMUNICATIONS As a part of our next phase of growth, Vonage seeks to advance our position as the leading provider of communications engagement solutions, and is looking to add a talented senior communications professional to our team. The Senior Director, Strategic Communications will have a passion for crafting narratives that...

  • Senior Scent Design Manager

    2 weeks ago

    Holmdel, United States IFF Full time

    Are you looking for a role that will help you to Do More Good and fulfill a bigger purpose? Would you like to positively impact millions of lives around the world? Do you have a passion for scents and innovation? As a Senior Scent Design Manager at IFF you can help to influence the market trends to create delightful scent experiences. This New Jersey based...

  • Senior Microsoft 365 Solutions Architect

    1 week ago

    Holmdel, New Jersey, United States Iris Software Inc. Full time

    Position OverviewWe are seeking a Senior Microsoft 365 Engineer to join our dynamic team at Iris Software Inc. This role involves a hybrid work model, providing flexibility while ensuring collaboration and productivity.Key Responsibilities:As a Senior Microsoft 365 Engineer, you will:Design, implement, and maintain Microsoft 365 collaboration...

  • Senior Microsoft Office 365 Email Engineer MS Exchange

    4 days ago

    Holmdel, United States PRI Technology Full time $75 - $85

    Job DescriptionJob DescriptionSenior Microsoft Office 365 Email Engineer MS ExchangeMy name is Bill Stevens, and I have a new contract to hire Senior Microsoft Office365 Email Engineer opportunity available for a major firm with offices in Bethlehem, Pennsylvania and Holmdel, New Jersey that could be of interest to you, please review my specification below....

  • Senior Microsoft Office 365 Email Engineer MS Exchange

    2 weeks ago

    Holmdel, United States PRI Technology Full time $75 - $85

    Job DescriptionJob DescriptionSenior Microsoft Office 365 Email Engineer MS Exchange My name is Bill Stevens, and I have a new contract to hire Senior Microsoft Office365 Email Engineer opportunity available for a major firm with offices in Bethlehem, Pennsylvania and Holmdel, New Jersey that could be of interest to you, please review my specification below....

  • Senior IBM Sterling Unix Engineer

    1 week ago

    Holmdel, New Jersey, United States Netstratum Full time

    Position Title: Senior IBM/Sterling Unix Specialist We are looking for a highly qualified and seasoned Senior IBM/Sterling Unix Specialist to become a part of our dynamic team at Netstratum. The ideal candidate will take charge of managing and enhancing our Unix-based infrastructures, along with supervising the implementation and upkeep of IBM Sterling...

  • Senior Microsoft 365 Solutions Architect

    2 days ago

    Holmdel, New Jersey, United States PRI Technology Full time

    Position: Senior Microsoft 365 Solutions ArchitectContract to Hire opportunity, no third-party agencies please. Sponsorship is not available.Location: Must be local to the specified areas (2 days/week onsite)ESSENTIAL: Proven experience in managing Exchange, Email/Outlook, Yammer, and various collaboration platforms.As a Senior Microsoft 365 Solutions...

  • Senior Microsoft 365 Engineer

    3 weeks ago

    Holmdel, United States Iris Software Inc. Full time

    Iris client, one of their Insurance client is looking for Senior Microsoft 365 Engineer for Holmdel, NJ, New York, NY or Bethlehem, PA location.Job Title : Senior Microsoft 365 EngineerLocation: Hybrid: Two Days a week in our client's Holmdel, NJ, New York, NY or Bethlehem, PA offices, and Three days a week remote.Total Experience: 10+...

  • Senior Microsoft 365 Engineer

    2 weeks ago

    Holmdel, United States Iris Software Inc. Full time

    Iris client, one of their Insurance client is looking for Senior Microsoft 365 Engineer for Holmdel, NJ, New York, NY or Bethlehem, PA location.Job Title : Senior Microsoft 365 EngineerLocation: Hybrid: Two Days a week in our client's Holmdel, NJ, New York, NY or Bethlehem, PA offices, and Three days a week remote.Total Experience: 10+...

  • Senior Scent Design Manager

    3 weeks ago

    Holmdel, United States IFF Full time

    Are you looking for a role that will help you to Do More Good and fulfill a bigger purpose? Would you like to positively impact millions of lives around the world? Do you have a passion for scents and innovation? As a Senior Scent Design Manager at IFF you can help to influence the market trends to create delightful scent experiences. This New Jersey based...

  • Senior Scent Design Manager

    3 weeks ago

    Holmdel, United States IFF Full time

    Are you looking for a role that will help you to Do More Good and fulfill a bigger purpose? Would you like to positively impact millions of lives around the world? Do you have a passion for scents and innovation? As a Senior Scent Design Manager at IFF you can help to influence the market trends to create delightful scent experiences. This New Jersey based...

  • Senior Microsoft 365 Solutions Architect

    2 days ago

    Holmdel, New Jersey, United States PRI Technology Full time

    Position: Senior Microsoft 365 Solutions ArchitectType: Contract to Hire, no third-party agencies please. Sponsorship is not available.Location: Flexible within the region - Local candidates preferred (2 days/week onsite)ESSENTIAL: Proven experience in managing Exchange, Email/Outlook, Yammer, and various collaboration platforms.As a Senior Microsoft 365...

  • Mobile Sterile Processing Technician

    1 week ago

    Holmdel, New Jersey, United States Triage Full time

    Position Overview:Triage is on the lookout for a skilled Sterile Processing Technician for a rewarding travel opportunity. This role is ideal for those seeking to enhance their professional journey while gaining valuable experience in diverse environments.Job Details:Role: Travel Sterile Processing TechnicianLocation: Various assignments availableShift:...

  • senior accountant

    3 months ago

    Holmdel, United States Phoenix Pro Connect Full time

    Phoenix Pro Connect is working with a global client who is currently looking to bring a transformative leader at the senior accountant level to help with a major financial transformation. The Finance division has gone through a period of rapid transformation, having implemented a new ERP, upgraded billing systems, along with aligning processes and procedures...

  • Senior Audit Assurance Leader

    4 days ago

    Holmdel, New Jersey, United States Integrity Placement Group Full time

    Senior - Audit & Assurance LeaderAbout the Company: Integrity Placement Group is a distinguished firm with a legacy of excellence in providing a comprehensive suite of services to its clientele. With a strong reputation built over decades, the firm specializes in areas such as taxation, accounting, auditing, business consultancy, valuation, financial...

Senior Support Technician

1 month ago

Holmdel, United States HBK CPAs & Consultants Full time
Senior Support Technician

Vertilocity is one of the nation’s first and leading managed services providers. We serve clients across the country, and our client base is growing substantially. As we grow, we continue to seek capable, dedicated professionals in all aspects of our business, including IT services, and increasingly, cybersecurity.
Digital technology is the most impactful disrupter in business today. Everywhere, in every corner of every industry, companies are embracing digital transformation. Vertilocity is steeped in experience in organizational workflows, systems, and software, and supports those businesses’ initiatives to embrace the relevant, sophisticated technology they need to provide services and remain competitive.

We have been a trusted advisor to companies on their technology-based business management systems since our founding in 1993. We were among the earliest entries in the field of managed provider services, and offers a vast array of IT-related services. But more than just a provider of services we are a solver of problems. When we go home at night, we know we’ve made something good happen for our clients.

Our recruits choose their career paths. We want you to excel in your career as part of a dynamic team, and we provide the support and resources to help you succeed. The breadth and depth of experience we offer you is unique in the marketplace. If you want a career in a leading edge field, and want to be involved in work that is critical to people and their businesses, you’re the kind of person we’re looking for.

Vertilocity is an HBK technology company that was founded by entrepreneurial CPAs who understand that businesses suffer from inefficient workflow and unnecessary downtime without quality, professional, and timely IT service and support. As a member of the HBK family, a U.S. Top 50 CPA firm, Vertilocity brings HBK’s traditional values of providing exceptional client service and building long-term client relationships to the world of technology

Overview:

A Senior Support Technician will be expected to have experience in managing incidents using solid problem solving and a broad understanding of technology.

An excellent Senior Support Technician must have strong IT skills and effectively communicate the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers. Being Senior in the support role, this position has a higher first call resolution and can provide assistance to Support Technicians.

The goal is to create value for clients that will help preserve Vertilocity's reputation and business.

Vertilocity's Support is far more dynamic than typical service desks, wherein our employees are provided the opportunity to learn and work on all aspects of our client's technology. In doing so, Vertilocity provides staff with the ability to advance in their career paths and skill-set. Vertilocity offers our Support Technicians a career, not a job.

Responsibilities

  • Senior Support on the Service Desk requires that the individual has solid all-around technology skills pertaining to desktops, servers, networking equipment, backup, disaster recovery, and available tools and technology utilized by Vertilocity.
  • At times, this role can be assigned project tasks based on the assessment of the Support Services Supervisor, Project Manager, or Network Administrator.
  • As with all Service desk Issues, the resource is expected to manage support incidents that come in via phone, email, or customer portal.
  • Monitor/manage system alerts and notifications and respond accordingly through service incidents.
  • Support technical issues involving Microsoft's core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Installation and configuration of workstations.
  • Malware removal
  • Configure users in a Microsoft Domain Environment.
  • Basic technical Support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Basic remote access solution implementation and Support: VPN access, Remote Desktop Services, Azure Virtual Desktops.
  • Installation and configuration of a variety of Line of Business Applications.
  • Support network printing and network printing issues.
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of client requests.
  • Ability to work in a team and communicate effectively.
  • Ability to work on an individual basis while maintaining focus and productivity.
  • Work with the Network Administrator to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
  • Escalate service requests that require a higher level of review and Support.
  • Enter time and expenses as they occur.
  • Understand our internal processes by completing assigned training materials and understanding SOP's.
  • Enter all work as service incidents as it occurs.
  • System documentation maintenance and review.
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Qualifications
  • 3+ years technical experience preferred
  • Professional Information Technology Certifications although not required are preferred.
  • Previous customer support or service experience.
  • Knowledge of computer and networking fundamentals.
  • Experience with basic Microsoft Products.
  • Experiencewith Office 365 products,servicesand management.
  • Experience with RMM and PSA tools;ConnectwiseManage, Automate preferred
  • Microsoft MCSA Certification
  • Datto, Fortinet certifications a plus
Education
  • A technical degree in an IT related field or equivalent work experience.
Benefits
  • Unlimited Paid time off policy
  • 9 Paid Holidays
  • Medical,Dental, & Vision benefits
  • 401k, with company match, and safe harbor contribution