Sr Manager, Account Management

4 weeks ago

Columbus, United States McKesson Full time

The position is responsible for the relationship and success of approximately 25 customers within a given 3PL business unit. The Sr. Manager actively manages accounts and leads approximately 2-5 program managers to ensure the business unit's strategic objectives are achieved. This role works cross functionally, within McKesson as well as externally with customers and business partners (domestic and international) to optimize the enterprise value stream. The Sr. Manager will collaborate with the business development team to assist in new customer sales opportunities. This will entail active involvement in the RFP responses, customer site visits, quality audits and capability presentations. The Sr. Manager will ensure McKesson's ICARE / ILEAD values are upheld. This will entail developing a team of Program Managers to provide best in class service, while optimizing and creating sustainable / scalable business processes. What You'll Do: Provides direct leadership to a team of program managers to support a high touch / white glove relationship with customer base (pharma) Actively manages strategic accounts Works to ensure world class, customer experience Develop and actively manage a business unit (or segment) budget, to meet financial objectives Allocates proper resources (people & financial) to support demand and growth trajectory Ensures (with measurement mechanisms) customer satisfaction and retention through consistent and productive customer engagement. Optimizes business processes to reduce lead times and eliminate defects, utilizing Lean and Six Sigma methodologies Utilizes data to evaluate situations and make appropriate recommendations regarding strategic activity, risk mitigation etc. Standardizes reporting mechanisms to ensure optimal clarity of results and customer satisfaction / alignment Manages cross functional projects on behalf of entire 3PL team, to improve alignment, eliminate barriers to success and identify synergy opportunities Responsible for managing, directing and developing a team of program managers, to scale core skills and develop strong succession plans Manages and remediates escalated matters with short term and long-term corrective action plans Actively interacts with Distribution Center, Credit, Inventory, Regulatory, Finance, IT, Quality, Legal, Call Center, and Implementation teams to ensure enterprise alignment and execution against KPI's Manages team performance to ensure consistency and optimal service is provided Participates in sales presentations to and new business development opportunities to drive support growth objectives Stays abreast of and learns about all new technical applications, products, programs, and services available to customers to improve market offering and brand Participate in strategic customer meetings and ensure understanding of the near term needs and future strategy Develop customer management solutions in response to deficiencies in client services and/or operating processes Proactively assess, clarify, and validate customer needs on an ongoing basis About You: The ideal candidate will have 7+ years leading at team of large-scale program/account managers. Project management experience, along with strong financial and pricing acumen, is a must. Executive presence Demonstrated ability to use Lean / six sigma methodology Experience in a highly regulated environment Ability to service large complex customers Change management PMP certification preferred Demonstrated ability building successful customer relationships Strategic problem solving and decision-making ability Strong communication skills (written, listening and speaking) Results and outcome focused Outstanding personal skills across all levels of the organization Contract administration Ability to travel 20% Additional Knowledge & Skills Preferred in

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