Account Executive

1 month ago

Memphis, United States VIRTUS Full time

A winner of Best Places to Work in Insurance seven years in a row, Virtus is looking for innovative individuals to join our fast-paced, rapidly growing team headquartered in Overland Park, Kansas. Virtus is a next generation insurance consulting firm that focuses on middle market clients in a variety of lines of coverage. With locations in Kansas City, Memphis, Chicago, Ft. Collins, St. Louis, Dallas, and Austin, our team has a national scope and with a sophisticated client base that thrives on new ideas and our consultative approach. We're shaking up a tired insurance industry and creating something better: an experience that empowers our people to evolve, take smart risks, and face the future boldly.

What you will do in the Account Executive (AE) role:

• Understand Client Needs: The Account Executive needs to have a deep understanding of the clients' needs to provide tailored services.

• Customer Service: This role is expected to deliver best-in-class customer service results, ensuring client satisfaction.

• Quoting, Binding, and Servicing Policies: The role involves taking client leads, providing quotes, binding agreements, and servicing personal lines policies, which requires a solid understanding of the insurance industry and the specific products offered.

• Oversee Processes: The AE is responsible for overseeing processes related to renewals, account management, and new business transactions, where excellent organizational and management skills can be showcased.

The Ideal Candidate:

• Lives the Virtus Core Values - brings their A game and a great attitude each day.

• Is highly attentive to detail and skilled in understanding the needs of private clients, either from the agency or broker side.

• Recognizes this role is people facing; must have strong interpersonal skills and a customer service mindset.

• Enjoys being a part of a high performing team.

• Has a desire to learn and excel within the company - we are a well-funded, growth stage start-up and everyone must roll up their sleeves to take us to the next level

Essential Duties and Responsibilities:

• Assists team members in all aspects of client service on assigned accounts, managing key processes that serve clients and the internal activities related to these processes.

• Works as part of the team to provide seamless client service and quality work.

• Actively supports and monitors the new business and renewal processes.

• Informs client(s) of all changes that may affect insurance premiums or coverage, utilizing agency operating system to manage the process and delivery of policy change endorsements.

• Assists in generating materials for client presentations and meetings.

• Gathers and compiles exposure information from the clients including prior claims history & driving records.

• Responds in a timely manner to the requests and needs of the client, sales producer, and team.

• Assists with defining the consultative approach on insurance coverage for our clients.

• Strengthens carrier relationships and strategy to drive meaningful results.

• Reviews workflows and updates, as necessary, to ensure operation efficiencies.

• Oversees invoicing and coordinates between client and accounting to fully process; follows up on receivables for assigned clients, ensuring timely collections.

• Ensures that account data supports the integrity of company accounting and tracking systems.

• Acts with responsiveness, urgency, and professionalism in all client interactions.

• Provides technical insurance expertise to team members and clients.

• Adheres to client confidentiality.

• Partners closely with Personal Lines leadership to ensure education of team and clients.

• Facilitates claim handling with high-net-worth clients with internal claims advocates and carrier claims adjusters.

• Maintains relationships with referral sources, financial planners, banks, and current clients.

• Assists with team with additional training, questions, escalations, etc.

• Other tasks as needed and assigned.

Education and Experience:

• Bachelor's degree in business administration or related field and/or years of experience equivalent.

• 5+ years of previous Personal Insurance experience, with an emphasis on Private Client accounts and high net worth carriers a preferred.

• P&C License required in resident state, or ability to obtain license within first 90 days of employment.

• P&C Designation required (ACSR, AIS, CIC, CISR, CPRIA, CPRM, CRM).

• Experience in personal lines insurance with quoting, binding new business, endorsements to existing policies and agency/broker submission forms with knowledge of company underwriting requirements and adhering to guidelines required by insurance companies and state insurance laws and regulations.

• Must have familiarity and good working knowledge of various Microsoft software applications, Agency Management Systems, and the ability to learn new software systems. Experience with Applied EPIC or AMS360 preferred.

• Ability to handle complex client service issues including claims.

• Position requires direct communication with clients; therefore, strong oral and written communication skills, with a commitment to impeccable customer service are required.

• Confident, articulate, and professional speaking abilities and experience required.

• Demonstrated strong organizational and project management skills to meet deadlines. Has ability to juggle various projects at any given time.

• Ability to utilize all resources available to find answers for client inquiries and fully resolve any insurance related issues is required.

• Ability to work in a team environment that is constantly evolving.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close and distance vision.

Travel:

Minimal

Why Virtus?

Virtus has a strong culture anchored by our Core Values: Better Tomorrow, Fearless Pursuit and One Virtus. This creates an environment of teamwork, excellence, and continuous improvement. Employees and their families enjoy great benefits including health/401(k)/dental/vision and unlimited PTO, among other progressive perks.

Virtus is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees- so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds, and identities. Please get in touch if you'd like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the recruitment process. If you want to work for a company where who you are is valued and respected, we'd love to hear from you.

Push Forward--We've got your back

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