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Field Support Technician

4 months ago

Strongsville, United States TKC Holdings, Inc. Full time

Overview Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We are proud to be a military and veteran friendly employer. About This Position The Field Support Technician will execute and deploy technology implementation projects across multiple business and product lines. The success of the deployment is accomplished by managing the projects tasks throughout the entire project life cycle. The Implementation Analyst involves extensive customer interaction and execution of deliverable tasks. The Analyst will execute and deploy technology and services at client sites, following information gathering, analysis, and mapping of the client's workflow and processes. Essential Functions, Duties, and Responsibilities Execute and deploy customer project work plans and transition plans. Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites. Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers. Prioritize and manage multiple complex projects within time, technical, and resource constraints. Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences. Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products. Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced. Configure and execute systems integration projects based on varying customer needs from initiation to completion. Document all service, training, configuration, and upgrade activities. Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies. Provide advanced problem solving, troubleshooting, and system consultation as needed to customers. Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing. Provide solutions and input on project problems and challenges. Direct the work of our onsite vendors relating to the installation of our hardware. Other duties as determined by the needs of the business. What You'll Need Six to twelve months minimum experience as a Keefe Group IT Support Analyst; or an Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience Pro-active self-starter who can work well with people at all levels both inside and outside of the Keefe Group Organization and the correctional facility in a professional manner Ability to work in a correctional environment Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies Excellent presentation skills and comfort in leading groups Strong analytical, problem solving/troubleshooting, and project management skills Knowledge of IBM DB2 database software and various versions of Windows Server Operating Systems preferred Computer literacy to include advanced capabilities in tools such as Microsoft Word, Excel, Visio, Pivot Tables, and other web-based applications Ability to travel on business as required Benefits TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees: Medical