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Partner Coordinator Specialist

4 months ago

Strongsville, United States Acuative Corporation Full time
Job DescriptionJob Description


The Benefits of working with Acuative

Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.

  • Comprehensive benefits plan including: Health, Dental, Vision
  • Flexible spending, Dependent Care and Healthcare savings accounts with company contribution
  • Long-Term Disability and Basic Life/AD&D
  • Competitive pay
  • Paid Time Off and Holidays
  • Career Development opportunities
  • Service Award Program
  • 401(K) Plan
  • Employee referral program
  • Life Assistance Program

Partner Coordinator Specialist

Overview:

The Partner Coordinator Specialist will be responsible for coordinating and scheduling a contractor resource pool to assist the dispatch team with any work that cannot be completed by Acuative technicians. In an effort to improve on time performance and SLA compliance, this position will-engage partner contractors and independents for coverage as needed and proactively contact them at predetermined intervals before a job begins to ensure all expectations are clear and on track to be met.

Follow up coaching with contractors on missed ETA’s to improve understanding of expectations and develop contractor relationships.

Primary Duties and Responsibilities

Coordinate change requests, exceptions, and conflicts with the Resource Allocation Department

Schedule contractors to ensure timely response and on site arrival as requested by Resource Allocation and schedule international dispatches with established contractors as needed.

Work with National Vendor Manager on Contractor Database development & maintenance.

Preparing contractor transmittal sheets for A/P check runs.

Follow up on missing contractor code-offs.

Respond to contractor questions as needed

Process On-Force work order approvals after verifying all deliverables have been met.

First level support for any information technology issue and problem following set processes and procedures

Follow up coaching with contractors on missed ETA’s to improve understanding of expectations and develop contractor relationships.

Work on special projects as assigned by VM

Required Qualifications

Previous office role with some level of data entry or keying

Excellent oral and written communications skills

Work Force Management and Project Management experience preferred

Exemplary organizational skills

Experience with MS Word, Excel, and PowerPoint

Detail-oriented

Proven teamwork skills

Proven multitasking skills critical

Record of working independently to carry out company and team goals, objectives, policies, and procedures, to promote a positive Company image

Demonstrated ability to work well under pressure

Acuative was built on a foundation of exemplary service towards our customers. If this level of commitment is not evident in your past production, or if you are unwilling to make a commitment to customer satisfaction, please do not respond to this advertisement. Acuative offers a competitive compensation and full benefits package for candidates who make the grade.

Acuative is a military friendly employer.

Neither sponsorship nor relocation are offered.

About Acuative

For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.

Acuative’s Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.

Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.

Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.

Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs.

We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks.

We hope you consider joining your talent with our team.