Business Leader/Dental Office Manager

1 month ago

Shelby, United States NC Dental Network Full time

NC Pediatric Dentistry aims to provide excellent dental treatment by going beyond the basics to ensure visits are safe, relaxed, informative and fun for children

We are currently seeking a motivated Business Leader /Office Manager to join our growing team at our Shelby Pediatric Dentistry office

**Must have dental experience (2+ years manager experience Or pediatric experience with some management experience). Open dental software a plus.**

Job Summary:

The Business Leader's main responsibilities include implementing systems in their office to maximize functionality and quality of care while maintaining the highest standard of Patient Experience through leadership and collaboration. Ownership of this position will allow for effective systems and processes that in turn fosters relationships, team building and delivers long-term growth.

Essential Functions, Duties, and Responsibilities:

  • Understand the business responsibilities and key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations, are met or exceeded, and that financial data and records are balanced; assist with passing all financial audits. Reviews the schedule frequently to maximize time management.
  • Provide the highest standard of Customer Service to uphold our mission to C.A.R.E
  • Exhibit outstanding customer service with patients; assist doctors in the timely and successful resolution of the non-clinical aspects of patient complaints, concerns, and questions.
  • Business Leader will carry out the direction of Senior Leadership on such matters as they direct. Support "servant leadership" strategy.
  • Be supportive of policies established by NC Pediatric Dentistry and ensure policies and procedures are being followed. In conjunction with Human Resources, assist in complying with employment-related laws and regulations and employment-related policies and procedures.
  • Continually build and nurture a positive working relationship with the doctor(s); organize monthly meetings to facilitate the resolution of concerns.
  • Ensure bank deposits are protected and made timely according to established guidelines and protocols; monitor, protect and verify petty cash funds.
  • Follow HIPAA policies and procedures and other applicable privacy and security policies and procedures established to maintain patient privacy and protect patient information including financial, personal, and health information.
  • Support patient flow and maximize budgeted payroll hours by effectively scheduling staff and understand and provide oversight for managed care components (scheduling, fee schedules, collections, etc.)
  • Other duties as assigned.
The above cited duties and responsibilities describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience
  • High School Diploma
  • Bachelor's degree strongly preferred.
  • 3-5 years in a professional environment
  • 3 years of leadership/management experience with direct customer contact
  • Travel as needed for training and to preform job duties.
Knowledge, Skills, and Abilities:
  • Excellent communication and people skills
  • Understanding of health & safety regulations
  • Strong knowledge of dental software
  • Exceptional customer service skills


Effectively working as a team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships.

What's in it for you

NC Pediatric Dentistry is proud to offer medical, dental and vision insurance, 401(k) retirement plan, paid time off, paid holidays, growth opportunities, and a positive work environment in a stable growing company

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